Customer Service Agent
Salary range: Confidential | Contract type: Permanent
You have 53 days left to apply for this job.
The purpose of the role is to provide guidance and support to the consumers of the Kava Africa's service and ensure delivery of a unique brand experience. The primary role is to achieve quality business growth as well as deliver a prompt and exceptional customer experience to achieve the overall business targets.
- Provide product information and supportto customers as well as effectively respond to customer enquiries to maintainconsistency in the brand experience.
- Adherence to quality standards and SLAs within the service outlet to maintain the brand experience and customer promise.
- Ensure adherence to established processes and procedures. Identify potential risks to the service and product offering and provide mitigation strategies.
- Manage large amounts of incoming calls
- Identify and assess customers' needs to acheive serviece satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle all complaints and provide appropriate solutions and alternatives within the set time limits
- Do follow ups for customer complaints
- Achievement of the defined business targets to ensure growth and profitability of the business.
- To provide accurate and comprehensive product related information to all customers (potential and existing
- To sell the assigned products in a proper, professional and efficient manner and ensure he/she does not do anything likely to impair or damage the reputation or business.
- Cross-sell to ensure uptake of the full range of products offered
- Understand and comply with requirements of all relevant risk management policies.
: Diploma, Associate's degreeRequired relevant work experience
: 18 monthsRequired skills
: Efficiency; Written communication; Verbal communication; Call center operation (customer support); Customer service; Customer relations; Innovation processes; Customer support, CRM systems; Sales support; NetworkingRequired languages:
English (Spoken: fluent | Written: fluent)