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Infama Limited   |   Nairobi, Kenya   |   Log in or register to see the closing date

Customer Service and Incident Management Officer

  • Diploma, Associate's degree
  • Customer support, client care
  • Basic level (worker)
  • Full Time
  • Permanent
Click to apply

Job Summary

At INFAMA we strive to understand and meet our customers needs and provide solutions that add value to them.

It is imperative that we find the Right Person for The Right Job.
The INFAMA team dedicates its energy, time and resources in developing and delivering solutions through a disciplined, efficient and cost centric approach.
INFAMA provides an energized, challenging work environment for hardworking, disciplined, skilled, intelligent, driven, aspiring minds who have integrity and are passionate about providing excellent service.
All candidates MUST meet the company’s stringent qualification, experience and training criteria which will be assessed at the various stages of the recruitment process.


• Deal directly with customers either by telephone, electronically or face to face

• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Provide pricing and delivery information
• Manage administration
• Follow up on customer interactions
• Direct requests and unresolved issues to the designated resource
• Proper documentation and reporting of any work related incidents

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Customer support, client care
Seniority: Basic level (worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 12 months
Required skills: Conflict and complaint resolution; Reporting; Customer service; Office administration, management; Customer relations; Documentation and record keeping
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Infama Limited

Transportation, logistics, storageCompany size: 50-100 people

NFAMA Limited is the leading Vehicle Management Solutions provider in the region.

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