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Customer Service Executive

Salary rangeConfidential | Contract type: Permanent

You have 3 days left to apply for this job.

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Job Summary

To support her growth strategies, our client is inviting applications from qualified candidates for the position of Customer Service Executive.

Responsibilities

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Answers incoming customer calls regarding product problems, service questions and general client concerns.
  • Follow up on Customer service to clients through phone calls (minimum 100 calls per day).
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and winning back frustrated clients.
  • Ensuring customers receive quick service.
  • Preparing monthly customer service reports.
  • Ensuring accuracy of information provided to customers at all times.
  • Information gathering on customer preferences and need for new products.
  • Handling customer requests in a professional, timely and efficient manner.

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 12 months
Required languages: Swahili (Spoken: fluent | Written: fluent)English (Spoken: fluent | Written: fluent),
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