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Summit Recruitment &Training   |   Nairobi, Kenya   |   Log in or register to see the closing date

Customer Service Manager

  • Bachelor's degree
  • Sales, marketing, promotion
  • Manager (team leader)
  • Full Time
  • Permanent
Click to apply

Job Summary

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The successful candidate will also be responsible for liaising with owners and sign up new properties.


Responsibilities

·Liaise with Home owners.

· Sign up new properties.
· Improve customer service experience, create engaged customers and facilitate organic growth.
· Take ownership of customers issues and follow problems through to resolution.
· Develop service procedures, policies and standards.
· Keep accurate records and document customer service actions and discussions.
· Manage the Clients Database.
· Cover for Real Estate Agents when needed.
· Keep ahead of industry’s developments and apply best practices to areas of improvement.
· Control resources and utilise assets to achieve qualitative and quantitative targets.
· Maintain an orderly workflow according to priorities.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Sales, marketing, promotion
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Conflict and complaint resolution; Customer service; Business development; Customer relations; Call center management
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Summit Recruitment &Training

Human resources, talent development, recruiting

Summit Recruitment & Search was established in 2009 to address the recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.


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