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Britam | Uganda | Log in or register to see the closing date
Customer Service Officer
- Bachelor's degree
- Sales, marketing, promotion
- Experienced (senior worker)
- Full Time
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Responsible in delivering an exceptional customer experience at the Britam head office and putting the needs of every customer at the heart of every decision making process.
• Implement the customer experience strategy at the point of contact
• Investigate and respond to all customer enquiries promptly
• Escalate complex queries to the appropriate functional area
• Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
• Carry out customer and product related document processing
• Respond to customer queries in a professional manner
• Make customers’ experiences better by ensuring customer satisfaction
• 8. Ensure high standards of Customer Service are maintained.
• 9. Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
General InformationSalary range
: Not specifiedAdditional information
: Not specifiedContract type
: PermanentJob type
: Full TimeLocation
: UgandaArea of work
: Sales, marketing, promotionSeniority
: Experienced (senior worker)
Job RequirementsRequired education
: Bachelor's degreeRequired relevant work experience
: 2 yearsRequired skills
: Conflict and complaint resolution; Internal communication; Customer service; Public, corporate relations; Customer support, CRM systemsRequired languages:
English (Spoken: fluent | Written: fluent)