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Britam   |   Uganda   |   Log in or register to see the closing date

Customer Service Officer

  • Bachelor's degree
  • Sales, marketing, promotion
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

Responsible in delivering an exceptional customer experience at the Britam head office and putting the needs of every customer at the heart of every decision making process.


• Implement the customer experience strategy at the point of contact

• Investigate and respond to all customer enquiries promptly
• Escalate complex queries to the appropriate functional area
• Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
• Carry out customer and product related document processing
• Respond to customer queries in a professional manner
• Make customers’ experiences better by ensuring customer satisfaction
• 8. Ensure high standards of Customer Service are maintained.
• 9.  Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Uganda
Area of work: Sales, marketing, promotion
Seniority: Experienced (senior worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 2 years
Required skills: Conflict and complaint resolution; Internal communication; Customer service; Public, corporate relations; Customer support, CRM systems
Required languages: English (Spoken: fluent | Written: fluent)


Banking, microfinance, insuranceCompany size: 1000+ people

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property.