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Poraeh Investments   |   Nairobi, Kenya   |   Log in or register to see the closing date

Customer Service Officer

  • Diploma, Associate's degree
  • Customer support, client care
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

What you’ll be working on:

Poraeh is complex under the lid, but we’re just getting started. With our own payment rails, there are lots of opportunities to build new products and services on them. Poraeh Investments was founded in 2013 with a clear mission: Currency without limits – so people and businesses can send, spend and get paid in any currency, wherever, whenever.

What it’s really like to work here
At Poraeh, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up.
Each team picks the problems they want to solve, there is no room for micro-management here and no hiding behind fancy job titles. And no one telling you what to do. You are your own boss. But you’ll get tons of guidance and plenty of support from talented, super-smart colleagues from all over Poraeh.
We’re going to be upfront — the way we work doesn’t suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.
What you’ll get to do
• Contribute to building a safe environment for our customers’ money to move in by being a crucial piece of deterring and stopping money laundering and fraud;
• Make sure that Poraeh knows our customers by completing various due diligence checks;
• Create a wonderful customer experience as you understand that making a customer happy is the key to our success;
• Contribute to constantly improving processes and product;
• Learn how an international money service business works.
Apart from the all-expenses-paid company trips, stock options, a laptop and team lunches every Friday, you won’t get much in the way of extras. However, we will give you 21 days holiday a year (plus public holidays), a fun, friendly atmosphere, plenty of opportunities to grow and the chance to be part of our little revolution. Oh, and coffee, there’s plenty of coffee.
Our fantastic Customer Support team is looking for team members who are passionate about customer support, love to talk to customers and want to work in a disruptive, fast-growing and fun environment. We are looking for people who are passionate, understand the urgency of a start-up setting and take pride in the ownership of their tasks while functioning fully in a team setting.


What you'll get to do:

  1. Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
  2. Be creative, friendly, and solution-oriented with customers and colleagues
  3. Look for ways to constantly improve processes
  4. Contribute to making the best working environment for yourself and your coworkers by being the best self
What we're looking for:

  1. Excellent verbal & written English and Kiswahili
  2. Previous customer support experience preferably in (but not limited to), banking, internet or telecom industries, or international customer care centres
  3. Ability to multi-task and take responsibility in challenging situations
  4. Strong attention to detail and ability to master customer interaction
  5. Flexibility when it comes to working hours, as our shifts can be day or night
  6. We're ideally looking for someone who has worked in customer services before, but we're willing to work with the right person, whatever their experience if they have a passion for helping customers.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Customer support, client care
Seniority: Experienced (senior worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required skills: Answering telephones and call management; Customer service; Customer relations; Customer support, CRM systems; Sales support
Required languages: English (Spoken: fluent | Written: fluent)

Poraeh Investments

Banking, microfinance, insurance

Poraeh investment is a Company that rolls out Network Distribution in support of creating convenience and easy reach customer touch points. This is done through research and location visibility studies. Poraeh Investment was founded in 2013 and has currently operations in East Africa and every year we move into new countries. We are the Agency partner of choice and our goal is to connect all of our corporate customers, including e.g. the top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, and more services, and more value to their end consumers.

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