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Customer Service Representative

Career Directions Ltd
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 5 days left to apply for this job.

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Job Summary

The incumbent is required to have the following qualifications and experience level:
  • Minimum first degree in social sciences and/or a business-related field
  • 1 to 2 years’ experience in a Call-Centre or frontline service experience


  • Responding to customer inquiry calls quickly assessing the customer needs and problems in order to deliver an ideal solution.
  • Follow up on customer inquiries not immediately resolved
  • Perform online and physical troubleshooting of decoders, identify problems, give technical advice, and file service requests and follow-up on schedules.
  • Create an efficient easy to use customer account file for invoicing which encourages frequent use by customers.
  • Working in a busy banking hall that involves the collection of subscriptions from customers and doing and end of day balancing of cash, credit cards and cheques collected.
  • Provision of technical support including swapping decoders
  • Provide customers with product and service information
  • Up-selling of new and existing products and services
  • Identify, research and resolve customer issues using the computer system
  • Research billing issues and passing of journals in case of wrong billing
  • Research misplaced payments
  • Recommend process improvements
  • Collection of subscription from clients
  • Attending to clients with decoder related querie

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 12 months
Required languages: English (Spoken: fluent | Written: fluent)
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