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aikan HR Consultants   |   Uganda   |   Log in or register to see the closing date

Customer Service Representatives

  • Bachelor's degree
  • Sales, marketing, promotion
  • Basic level (worker)
  • Full Time
  • Permanent
Click to apply

Job Summary

Our client MENA Sports Consulting Uganda Ltd trading as Betin Uganda wishes to recruit for the above position.


• Handle incoming calls and emails and offer solutions to customer queries while maintaining the set quantitative and qualitative standards of customer contacts.

• Exercise professionalism at all times in responding to customers regardless of the issue or customer’s demeanor and must successfully handle difficult or sensitive issues.
• Develop comprehensive knowledge of company products by researching required information using available resources and revising material on product dynamics and product changes.
• Educate and advise customers on all aspects of Betin products to enhance customer satisfaction and ARPU (Average Revenue per User).
• Use appropriate Call center systems, processes and procedures to resolve customer issues accurately and promptly at every point of contact.
• Route calls and emails to an appropriate resource.
• Document all call information according to standard operating procedures by logging in all customer queries and complaints to assist in follow up and compilation of data for trends analysis.
• Respond to customers’ queries and complaints on social media in a timely manner.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Uganda
Area of work: Sales, marketing, promotion
Seniority: Basic level (worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 6 months
Required skills: Conflict and complaint resolution; Call center operation (customer support); Answering telephones and call management; Customer service; Social media usage (Facebook, Twitter, etc.)
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply