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aikan HR Consultants | Uganda | Log in or register to see the closing date
Customer Service Representatives
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- Bachelor's degree
- Sales, marketing, promotion
- Basic level (worker)
- Full Time
Our client MENA Sports Consulting Uganda Ltd trading as Betin Uganda wishes to recruit for the above position.
• Handle incoming calls and emails and offer solutions to customer queries while maintaining the set quantitative and qualitative standards of customer contacts.
• Exercise professionalism at all times in responding to customers regardless of the issue or customer’s demeanor and must successfully handle difficult or sensitive issues.
• Develop comprehensive knowledge of company products by researching required information using available resources and revising material on product dynamics and product changes.
• Educate and advise customers on all aspects of Betin products to enhance customer satisfaction and ARPU (Average Revenue per User).
• Use appropriate Call center systems, processes and procedures to resolve customer issues accurately and promptly at every point of contact.
• Route calls and emails to an appropriate resource.
• Document all call information according to standard operating procedures by logging in all customer queries and complaints to assist in follow up and compilation of data for trends analysis.
• Respond to customers’ queries and complaints on social media in a timely manner.
General InformationSalary range
: Not specifiedAdditional information
: Not specifiedContract type
: PermanentJob type
: Full TimeLocation
: UgandaArea of work
: Sales, marketing, promotionSeniority
: Basic level (worker)
Job RequirementsRequired education
: Bachelor's degreeRequired relevant work experience
: 6 monthsRequired skills
: Conflict and complaint resolution; Call center operation (customer support); Answering telephones and call management; Customer service; Social media usage (Facebook, Twitter, etc.)Required languages:
English (Spoken: fluent | Written: fluent)
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