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Summit Recruitment &Training | Nairobi, Kenya | Log in or register to see the closing date
Customer Service Supervisor
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- Bachelor's degree
- Customer support, client care
- Experienced (senior worker)
- Full Time
Our client, a global leader in labelling and packaging materials and offering solutions is looking to recruit a Customer Service Representative. He/she will receive and capture orders, check that the pricing, quantity and slitting pattern is correct
- Compile an order in-take report and submit to the CSR Manager on a daily basis.
Liaise with the Operations and Dispatch staff to ensure that customer requirement are met.
Receive customer feedback & record the feedback on salesforce.com on a daily basis.
Update customer price lists when price changes occur.
Ensure that all customer demands are met.
Direct customer queries to the relevant party.
Check the inventory on hand on a daily basis bases on customer forecast.
Load customer orders on the MFGpro system to create a sales order.
Create a job card based on the sales order.
Ensure that all orders are accurately created and timorously distributed to the production department.
Request the time frame from the production supervisor regarding urgent orders.
Communicate the time frame to the dispatch supervisor to ensure that delivery occurs within the allocated deadlines.
Liaise with the finance department regarding customers that are on hold.
Provide customers feedback in terms of urgent orders as well as materials that are out of stock.
General InformationSalary range
: Not specifiedAdditional information
: Not specifiedContract type
: PermanentJob type
: Full TimeLocation
: NairobiArea of work
: Customer support, client careSeniority
: Experienced (senior worker)
Job RequirementsRequired education
: Bachelor's degreeRequired relevant work experience
: 3 yearsRequired skills
: Customer service; Office administration, management; Operative management; Operative planning; Quality management; Customer support, CRM systemsRequired languages:
French (Spoken: fluent | Written: fluent)
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