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Summit Recruitment &Training   |   Nairobi, Kenya   |   Log in or register to see the closing date

Customer Service Supervisor

  • Bachelor's degree
  • Customer support, client care
  • Experienced (senior worker)
  • Full Time
  • Permanent
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Job Summary

Our client, a global leader in labelling and packaging materials and offering solutions is looking to recruit a Customer Service Representative. He/she will receive and capture orders, check that the pricing, quantity and slitting pattern is correct


  1. Compile an order in-take report and submit to the CSR Manager on a daily basis.
  2. Liaise with the Operations and Dispatch staff to ensure that customer requirement are met.
  3. Receive customer feedback & record the feedback on on a daily basis.
  4. Update customer price lists when price changes occur.
  5. Ensure that all customer demands are met.
  6. Direct customer queries to the relevant party.
  7. Check the inventory on hand on a daily basis bases on customer forecast.
  8. Load customer orders on the MFGpro system to create a sales order.
  9. Create a job card based on the sales order.
  10. Ensure that all orders are accurately created and timorously distributed to the production department.
  11. Request the time frame from the production supervisor regarding urgent orders.
  12. Communicate the time frame to the dispatch supervisor to ensure that delivery occurs within the allocated deadlines.
  13. Liaise with the finance department regarding customers that are on hold.
  14. Provide customers feedback in terms of urgent orders as well as materials that are out of stock.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Customer support, client care
Seniority: Experienced (senior worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Customer service; Office administration, management; Operative management; Operative planning; Quality management; Customer support, CRM systems
Required languages: French (Spoken: fluent | Written: fluent)

Click to apply

Summit Recruitment &Training

Human resources, talent development, recruiting

Summit Recruitment & Search was established in 2009 to address the recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.

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