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Customer Support Executive

Salary rangeConfidential | Contract type: Permanent

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Job Summary

Africa incubator Kenya limited (Afri-inc), a startup company located in Kenya, Uganda and Japan, is looking for customer support staff. Afri-inc provides an e-commerce system that focuses on business to business marketplace specifically in the construction industry in Kenya.
We are looking for an individual who has the following:

  1. One year of work experience, preferably in customer support and logistic operations.
  2. Patience in supporting customers
  3. Strong motivation to become a future leaser in this field
  4. Social and open to work with a multi-national team

Responsibilities

  1. Respond to customers questions via phone calls and chats
  2. Monitor and confirm customer payments
  3. Arrange customer deliveries via phone calls
  4. Get first hand feedback from customers after delivery via phone
  5. Other administrations

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 12 months
Required languages: Swahili (Spoken: fluent | Written: fluent)English (Spoken: fluent | Written: fluent),
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