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Golix    |   Nairobi, Kenya   |   Log in or register to see the closing date

Customer Support Executive

  • Bachelor's degree
  • Information technology, software development, data
  • Experienced (senior worker)
  • Full Time
  • Permanent
Click to apply

Job Summary

This is an important role at Golix because you’re going to be the first person at Golix that customers get in touch with and usually when they have some kind of problem that they want fixed. More often than not, you will work with another team member to resolve the Customer’s issue. You will also be expected to be proactive in finding gaps in documentation and taking steps to fill them.

To succeed in this role, you will need to be adept at reading in between the lines to identify the source of the Customer’s issue and be an effective communicator, whether when speaking in person to a colleague or sending an update via Social Media. You will often work with our designers to build visual images of the ideas you want to communicate and with our Product Managers to come up with ways of improving the Customer Experience.
Our Mission at Golix is to give financial autonomy to everyone in Africa and to achieve this we need people that can explain complicated things in simple words working in our Customer Support departmen


Responsibilities

  • You will manage, prioritise respond to and/or delegate support tickets.
  • You will identify common trends in support tickets and recommend bug fixes or request features from a Product Manager
  • You will collaborate with Customers to create Issues for bugs which need fixing
  • You will collaborate with Software engineers and Product Managers to prioritise Github issues
  • You should exercise sound judgement when corresponding with Customers
  • You will attend to walk-in customers


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Information technology, software development, data
Seniority: Experienced (senior worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 2 years
Required skills: Reporting; Customer service; Testing and debugging; Product development; IT support; Customer support, CRM systems
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Golix

Computers, software development and servicesCompany size: 10-20 people

Our Mission at Golix is to give every person in Africa Financial Autonomy. We're doing this by making it super easy for anyone in Africa to buy and/or sell cryptocurrency.


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