Debt Collection Call Center Agents

Headquartered in European Union, Mogo finance is one of the leading car financing institution operating in 17 countries and with over 1,000 employees globally. Wide geographical coverage makes MOGO unique in comparison to its competitors and diversifies revenue streams in delivering an integrated set of products in auto financing; leaseback loans, car financing and boda financing.
We are passionate, ready and committed to playing an active role in providing our clients with the fastest and most convenient vehicle and leaseback products in the Kenyan market.

Responsibilities

• Send reminders on debt payment deadlines to customers using phone, email, and letters.
  
• Process and maintain debt collection correspondences and other documents.
  
• Follow the execution of contractual liabilities of customers, provide observation of customer payment deadlines and ensuring the debt is collected on time.
  
• Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and status.
  
• Give suggestions on debt collection process improvements.
  
• Achieve the set targets
  
• Any other duty assigned
  

Qualifications

• Diploma/Degree in Business Administration, Marketing, or related field.
  
• At least 2 years of relevant experience as Debt Collector/ Customer Support
  Specialist, or DC Specialist, preferably in a Financial Institution
• Excellent communication and interpersonal skills.
  
• Strong analytical & problem-solving skills.
  
• Ability to adapt quickly and work independently.
  
• Fluent in English and Swahili
  

We offer

• Competitive salary and performance bonus
  
• Friendly and dynamic work environment
  
• Great opportunity to participate in building up business
  
• Support from a professional international team
  
• Opportunity for personal development