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Unumed   |   Nairobi, Kenya   |   Log in or register to see the closing date

Deployment Manager

  • Bachelor's degree
  • Information technology, software development, data
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

Unumed is a digital health infrastructure provider. We partner with various institutions such as hospitals, clinics, counties, ministries of health, donors and humanitarian organizations to improve the quality of care to patients through the use of technology.
We are looking for a self-driven individual with strong interpersonal skills that can fit in in a dynamic team.
This is a field role and will require the candidate to be willing to be stationed outside Nairobi most of the time.



Responsibilities


Pre-implementation

  1. Scope hardware, connectivity and system functionality needs for new installations.
  2. Plan logistics and timelines for new installations.

Implementation
  1. Implement a professional and smooth networking/cabling infrastructure
  2. Align with all stakeholders and stick to agreed timelines and deliverables
  3. Perform professional and role-specific training
  4. Set up required IT support team for customer

Post-implementation
  1. To provide technical and training support for outreach activities as required.
  2. To train IT supporters on new releases of the system.
  3. To ensure thorough follow-up and user support to ensure high system adoption rate and data quality.
  4. To perform routine system optimization and checks that all performance metrics and services perform as intended.
  5. To provide 2nd level support for the system. This will entail receiving technical issues raised by IT support team and resolving them.
  6. To escalate unresolved technical issues to relevant technical personnel.
  7. Daily monitoring of system use at installations using both automated tools and by checking on users.
  8. Collect and compile user feedback that will be then be reported in Unumed’s product management tool, Jira.

Stakeholder Management
  1. Interact with facility managers and donors on a regular basis to ensure that their requirements are met.
  2. To extract and send out reports from deployments to the relevant stakeholders.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Information technology, software development, data
Seniority: Experienced (senior worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Project management; Linux; Customer service; Computer, laptop maintenance and repair; IT equipment installation and configuration; Training program planning; IT support; IT training; Project implementation; Troubleshooting
Required languages: English (Spoken: fluent | Written: fluent), Swahili (Spoken: fluent | Written: fluent)


Unumed

Health care, medicalCompany size: 10-20 people

Unumed is a digital health infrastructure provider. What this means is that we provide software, hardware, connectivity, training and analytics to various players in the healthcare market that includes Clinics, Hospitals, NGOs, Counties as well as Ministries of Health. Our headquarters are in Demark where we have our product development activities and we have an office in Nairobi, Kenya that oversees market activities and installations in the country.