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KCB Group | Nairobi, Kenya | Log in or register to see the closing date
Digital Support Manager
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- Bachelor's degree
- Information technology, software development, data
- Manager (team leader)
- Full Time
Reporting to the Senior Manager, Digital Channels, the job holder will support and coordinate the Banks electronic channels initiatives; (internet, mobile, branch, ATM, Cards and agency) and related infrastructure as business delivery channels for both bank corporate and retail customers to ensure seamless service.
- Troubleshoot and provide technical support for electronic channels.
Provide technical support in projects involving Card Systems, POS Terminals mobile banking and Agency Banking solutions and specialized electronic banking systems
Recreate client issues in test environment, Identify/document how applications and systems interact to support business processes
Handle complex calls/solutions that require analysis and research.
Work on multiple projects as the subject matter expert. Work on projects/issues of medium to high complexity that require demonstrated knowledge across multiple Products.
Enhance and develop new channels.
Provide in-depth product support by resolving incoming inquiries escalated by Tier1 support and escalates to vendors as necessary.
Ensure compliance of SLAs with system vendors
Develop, Test and implement business continuity plans for electronic channels.
Plan the implementation of any products or services on the internet banking/ acquiring and mobile solutions platforms
Avail tools to generate daily reports on prior day performance to send out to different business units
- Monitor the performance of the Card Switch, ATMs and POS Terminals to ensure smooth running of these systems.
General InformationSalary range
: Not specifiedAdditional information
: Not specifiedContract type
: PermanentJob type
: Full TimeLocation
: NairobiArea of work
: Information technology, software development, dataSeniority
: Manager (team leader)
Job RequirementsRequired education
: Bachelor's degreeRequired relevant work experience
: 3 yearsRequired skills
: Linux; Testing and debugging; System administration; Enterprise architecture integration (EAI); IT support; TroubleshootingRequired languages:
English (Spoken: fluent | Written: fluent)
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