Job verified by Fuzu

KCB Group   |   Nairobi, Kenya   |   Log in or register to see the closing date

Digital Support Manager

  • Bachelor's degree
  • Information technology, software development, data
  • Manager (team leader)
  • Full Time
  • Permanent
Click to apply

Job Summary

Reporting to the Senior Manager, Digital Channels, the job holder will support and coordinate the Banks electronic channels initiatives; (internet, mobile, branch, ATM, Cards and agency) and related infrastructure as business delivery channels for both bank corporate and retail customers to ensure seamless service.


Responsibilities

  • Troubleshoot and provide technical support for electronic channels.
  • Provide technical support in projects involving Card Systems, POS Terminals mobile banking and Agency Banking solutions and specialized electronic banking systems
  • Recreate client issues in test environment, Identify/document how applications and systems interact to support business processes
  • Handle complex calls/solutions that require analysis and research.
  • Work on multiple projects as the subject matter expert. Work on projects/issues of medium to high complexity that require demonstrated knowledge across multiple Products.
  • Enhance and develop new channels.
  • Provide in-depth product support by resolving incoming inquiries escalated by Tier1 support and escalates to vendors as necessary.
  • Ensure compliance of SLAs with system vendors
  • Develop, Test and implement business continuity plans for electronic channels.
  • Plan the implementation of any products or services on the internet banking/ acquiring and mobile solutions platforms
  • Avail tools to generate daily reports on prior day performance to send out to different business units
  • Monitor the performance of the Card Switch, ATMs and POS Terminals to ensure smooth running of these systems.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Information technology, software development, data
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Linux; Testing and debugging; System administration; Enterprise architecture integration (EAI); IT support; Troubleshooting
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply