SafeBoda | Kampala, Uganda | Log in or register to see the closing date
Driver Engagement Lead
- Bachelor's degree
- Sales, marketing, promotion
- Manager (team leader)
- Full Time
Who we are
Motorcycle taxis are immensely popular and serve as the lifeblood of many cities in Africa, but they are extremely unsafe and disorganized. SafeBoda is a Ugandan-based startup on a mission to make motorcycle taxis (bodas) more safe, affordable, and convenient across Sub-Saharan Africa—while providing a more meaningful and lucrative career for drivers. SafeBoda is growing fast with our mobile app on Android and iOS in terms of completed rides in Kampala, Uganda.
The Operations team are at the heart of SafeBoda and are responsible for ensuring SafeBoda rapidly grows its driver community to improve boda transportation in Kampala forever. We are looking for an Driver Engagement Lead who will be responsible for improving the driver experience, treating drivers like customers whilst positively impacting driver retention and ensuring that drivers remain are engaged in our product and service!
- Make SafeBoda the company all Bodas driver want to be with – why would drivers choose to be SafeBoda rather than the competition? Ensure our driver experience is best in class
Understanding who our drivers are and what matters to them
Developing and running engagement activities and processes to motivate our drivers and assessing the effectiveness of these activities
Managing all driver communications and social media presence. Develop and implement a comms strategy and plan for our drivers.
Design and A/B test incentives for our drivers
Managing a team of engagement associates
Have at least 4 years professional experience, preferably in a marketing or client-facing role.
Have experience managing and motivating a team.
Be a confident and persuasive communicator - outstanding interpersonal skills
Be emotionally intelligent and good at understanding and interacting with our drivers. Be good at reading the situation and adapting your communication style depending on who you’re speaking to
Possess strong data analysis skills - be confident using Excel to collect, analyse and present sets of data. Be comfortable presenting to senior stakeholders.
Exhibit the ability to navigate ambiguity, juggle multiple tasks, think independently and problem solve like a boss.
Have experience in copywriting, be able to deliver motivating and technical messages to drivers through different mediums.
Be Social Media savvy and demonstrate proactiveness
Be a SafeBoda super-user - love the product and be a passionate believer in our mission to modernise and professionalise the boda industry in Kampala.
Live the SafeBoda values, represent the company in everything you do and constantly fly the flag.
General InformationSalary range
: Not specifiedAdditional information
: Not specifiedContract type
: PermanentJob type
: Full TimeLocation
: KampalaArea of work
: Sales, marketing, promotionSeniority
: Manager (team leader)
Job RequirementsRequired education
: Bachelor's degreeRequired relevant work experience
: 5 yearsRequired skills
: Customer relations; Sales performance tracking and reporting; Digital content development and editing (social media, blogs, etc.); Social media community management (admin); Sales strategy; Corporate communicationsRequired languages:
English (Spoken: fluent | Written: fluent)