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SafeBoda   |   Kampala, Uganda   |   Log in or register to see the closing date

Driver Onboarding Lead

  • Bachelor's degree
  • Customer support, client care
  • Manager (team leader)
  • Full Time
  • Permanent
Click to apply

Job Summary

Who we are

Motorcycle taxis are immensely popular and serve as the lifeblood of many cities in Africa, but they are extremely unsafe and disorganized. SafeBoda is a Ugandan-based startup on a mission to make motorcycle taxis (bodas) more safe, affordable, and convenient across Sub-Saharan Africa—while providing a more meaningful and lucrative career for drivers. SafeBoda is growing fast with our mobile app on Android and iOS in terms of completed rides in Kampala, Uganda.

The Operations team are at the heart of SafeBoda and are responsible for ensuring SafeBoda rapidly grows its driver community to improve boda transportation in Kampala forever. We are looking for an Driver Onboarding Lead who will be responsible for the successful on-boarding of thousands of drivers in to the SafeBoda community. The ideal candidate will have experience of managing large teams and running logistically complex projects.


Responsibilities

  1. Manage the entire onboarding process for new boda drivers who are becoming SafeBoda drivers. This a logistically complex operation that includes training, tech and equipment readiness for hundreds of drivers each week.
  2. Creating a professional and smooth experience for all Drivers that attend our Training centre.
  3. Develop and implement improvements to the overall onboarding experience
  4. Manage a large team of 30 + resources
You should:
  1. Have at least 4 years professional experience, preferably in an operations or logistics role
  2. Have experience managing and motivating a large team
  3. Be a hustler - the role demands a high energy individual who gets satisfaction from fast paced delivery focused work!
  4. Be emotionally intelligent and good at understanding and interacting with our drivers. Be good at reading the situation and adapting your communication style depending on who you’re speaking to. The driver is your client and driver happiness during the training one of your KPI’s.
  5. Exhibit the ability to navigate ambiguity, juggle multiple tasks, think independently and problem solve like a boss!
  6. Be a confident and persuasive communicator - outstanding interpersonal skills
  7. Be a SafeBoda super-user - love the product and be a passionate believer in our mission to modernise and professionalise the boda industry in Kampala.
  8. Live the SafeBoda values, represent the company in everything you do and constantly fly the flag.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Kampala
Area of work: Customer support, client care
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Customer service; Operative management; Logistics planning and management; Customer relations; Training delivery
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

SafeBoda

Transportation, logistics, storage

SafeBoda is a community of entrepreneurs and boda drivers working together to improve professional standards across the urban transportation industry in Africa. Our aim is to improve the industry for both drivers and passengers by increasing the number of safe trips taken per day and by making travel around cities convenient and stress-free


Other Jobs at SafeBoda

Training Logistics Coordinator Intern
Driver Engagement Lead
Customer Success Associate
Office & Facilities Manager
Driver Success Associate
View more jobs at
SafeBoda