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Duty Manager

Salary rangeConfidential | Contract type: Permanent

You have 13 days left to apply for this job.

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Job Summary

Under the guidance of the Front Office Manager/Assistant Front Office Manager assess, evaluate and ensure that long-term and short-term goals of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. Direct and manage Front Office in absence of the Front Office Manager/Assistant Front Office Manager, Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved, Financial Policies and Procedures are strictly followed.
Qualifications:

  • Degree/Diploma in Hotel Management/Front Office Operations
  • Four years experience in a similar role and proven track record may be considered in lieu of specialised educatio
  • Minimum 5 years Front Office Supervisory position
  • Preferably as Section Head in 5-star property.
  • Good Communication skills
  • Knowledge and experience in the use Fiderio and Opera
  • Proficiency in Excel and Word.

Responsibilities

  • Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
  • Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
  • Support and assist all Front Office sections.
  • Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
  • Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
  • Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
  • Control room availability for walk-ins and establish accountability for guests departure dates and times.
  • Follow up with Housekeeping any unresolved room discrepancies.
  • Maintain reservation procedures, same day arrivals.
  • Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
  • Check all billing instructions and guest credit for accuracy.  Follow up and resolve related issues.
  • Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
  • Ensures that all departmental information is kept accurately and up to date.
  • Promotes in house sales and facilities to maximize hotel revenues.
  • Understand and carries out duties in line with Hotel Emergency Procedures.
  • Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
  • Inspects guestrooms on a daily basis.
  • Co-ordinates/Assists security personnel in all related matters.
  • Responds promptly to any operational requests from Front Office and other hotel departments.
  • Attends to referred and unsolved problematic situations.
  • Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
  • Completes VIP, delegations and group leaders welcome and farewell as appropriate.
  • Conduct efficient hand-over with coming Manager.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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