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Kenya Airways   |   Nairobi, Kenya   |   Log in or register to see the closing date

E-Commerce Fraud analyst

  • Bachelor's degree
  • Accounting, finance, banking, insurance
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

Screen Kenya airways Direct Online sales to detect & prevent fraudulent payments and fraudulent activities both internal and external in order to prevent financial loss to the company. Perform Daily sales reconciliation to see to it payment received is equal to ticket issued.


Manual Fraud detection
•      Analyse ticket reservations on possible fraudulent events to prevent revenue loss.
•      Independently take operational action to prevent financial loss to KQ (cancel bookings, deny boarding etc) ;
•      Interface with various internal departments and external suppliers such as CC Unit, airport handling staff, Security department

White, Black and Grey list databases
•      Build & maintain historical databases of fraudulent events as to support future screening activities to prevent recurrent.
•      Maintain white list data bases for frequent and corporate customers who don’t require screening at the airport
•      Maintain Blacklist of all reported commercial fraud and non commercial fraud data.
•      Maintain grey list from other airline fraud units and financial institution as shared.

Relationship Management
•      Build relationship with different airline fraud units, financial institution, payment gateways etc.
•      Collaborate with different airline fraud unit and financial institution which will aid in manual fraud screening

•      Gather knowledge to keep abreast of new developments in financial fraud in order to identify developing trends and initiate appropriate action with least cost.

Chargeback Management
•      Engage in chargeback dispute process in good time and send any request for information to the acquiring bank and card schemes to prevent revenue leakage
•      Identify any commercial chargeback and initiate corrective measure to avoid such e.g Cleary defined condition of courage and fare rule conditions
•      Avoid double debit on all chargeback cases e.g refund and chargeback of the same transaction

Automated Fraud Prevention
•      Analyze structural patterns of fraudulent behaviour using automated fraud detection module and initiate alternative solutions to prevent any revenue leakages.
•      Conduct a periodic change of automated fraud detection business rules based on the market dynamic to present loss of revenues associated with fraud
•      Maintain the fraud threshold level before the industry standards to avoid fines from the card scheme.

•      Report both verbally and in writing on fraud to sales ration on all payment options. Report chargeback dispute success and failures on a weekly basis.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Accounting, finance, banking, insurance
Seniority: Experienced (senior worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Auditing of accounts; Compliance; Document and archive management; Financial analysis; Financial reporting; Fraud risk assessment and management
Required languages: English (Spoken: fluent | Written: fluent)