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4G Capital   |   Kenya   |   Log in or register to see the closing date

Field Agent

  • Diploma, Associate's degree
  • Sales, marketing, promotion
  • Experienced (senior worker)
  • Full Time
  • Permanent
Click to apply

Job Summary

Contact defaulting customers either by calling or visiting them with an
aim of negotiating a settlement of the arrears.4G Capital (4th Generation Capital) is Africa’s fastest fintech
providing ethical credit services to those who require it most. We
provide rapidly accessible and affordable unsecured loans with strict
affordability criteria to prevent unmanageable debt. Our customers are
mainly small businesses and entrepreneurs who use our credit to grow their
businesses and provide for the unforeseen.


Responsibilities

  1. Ensure all work queues are acted upon.
  2. Contact defaulting customers either by calling or visiting them with an
    aim of negotiating a settlement of the arrears
  3. Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
  4. Investigate and resolve any customer queries and complaints through
    verbal or written correspondence in line with 4-G policies.
  5. Achieve the monthly collection targets.
  6. Identify and escalate deceased or disabled customers to collections management for review or collection termination.Perform field visits and submit reports/action plans to recover debt
  7. Work closely with the units on their bad debt portfolio
Other duties include:
  1. Conduct field visit assessment before visiting the market areas.
  2. Manage relationships with local authorities and Security Officers
  3. Plan and organize field collection drives across all branches.
  4. Flag BFCs to be forwarded to the EDC for action
Requirements       

  1. 2 years’ work experience in debt collection
  2. Experience in a micro finance, bank or any financial institution
  3. A good level of general education- Diploma or degree
  4. Computer literacy
  5. Education background in sales/Marketing
Key Competencies
  1. Customer Handling
  2. Sales and Business Development
  3. Enforcement of contract and repayment obligations 
  4. Administrative Support
  5. General support to all tasks
  6. Communications
  7. Small Branch Operations
  8. Information Collection 
Personal Attributes
  1. Integrity and ability to work in consumer finance
  2. High Motivation
  3. Self starter-functional problem solver
  4. Process discipline- Ability to follow SOPs
If you are interested and meet the above requirements and competencies,
kindly send your CV and cover letter detailing your suitability for the position 
applied for 


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Kenya
Area of work: Sales, marketing, promotion
Seniority: Experienced (senior worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required skills: Market research, intelligence; Reporting; Credit handling; Business development; Customer relations; Payment collection
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

4G Capital

Banking, microfinance, insurance

4G Capital empowers micro and small businesses in Sub-Saharan Africa to grow and succeed. This not only means access to credit, but also the skills to use it correctly. It’s why our first product blends loans with financial education. We provide each client with a bespoke programme of business training which enables them to use the credit we provide to positively grow their business. We look at their current life and business stage to give them the relevant information to help them on their journey.


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