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Field Processing Supervisor (International)

Church World Service
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 40 days left to apply for this job.

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Job Summary

This position is responsible for overseeing all United States Refugee Admissions Program (USRAP) Field Processing activity at RSC Africa. This includes managing workflow within the Pre-screening and Adjudications teams and collaborating with other program departments. This position ensures that RSC Africa processing priorities and targets are met and that standard operating procedures are strictly followed.


  • Ensures all refugee case processing functions within the Field Processing Department strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.¬†
  • Ensures development, implementation, dissemination and monitoring of standard operating procedures (SOPs) for processing of refugees eligible for the US Refugee Admissions Program in sub-Saharan Africa and specifically ensures their designated SOP is up to date and adhered to.
  • Demonstrates ability to conduct field processing activities including pre-screening, AOR screening, visa interviews and adjudications functions.
  • Conducts job function observations of field processing staff to ensure compliance is met and identify any areas of improvement or training needs.
  • Identifies and assists with regular process reviews to compare requirements vs. current processing and outputs.
  • Travels to field locations to monitor processing, conduct performance evaluations and meet with partners and vendors.
  • Facilitates DNA testing for P3 applicants as needed.
  • Data Management and Analysis
  • Ensures RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.
  • Closely monitor the movement of cases through the Pre-USCIS pipeline, ensuring cases are being processed and presented according to USRAP priorities.
  • Acts as the point person for staff inquiries relating to processing a case.
  • Develops reports and quality control checks that ensure accuracy and efficiency as well as their use.
  • Establishes effective communication systems regarding data and ensures reports are accurate and efficient.
  • Assists with annual plan and strategic planning goals as communicated by the Field Processing Coordinator.
  • Representation
  • Develops and maintains effective relationships with RSC implementing partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
  • Leads circuit rides and ensures all logistics are effective and are meeting the goals of the planned circuit ride.
  • Ensures partner communication from the department is professional, timely and proactive.
  • Represents organizational policies and culture to staff.
  • Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.
  • Performance Management
  • Provides direct supervision and leadership to Field Processing staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave.
  • Develops and implement training modules for Field Processing staff, in coordination with the Training unit, and ensure that staff receive cross training on different aspects of refugee processing, and that they are monitored and evaluated.
  • Trains Senior Caseworks and Caseworkers on their essential job duites.
  • Ensures that QCs are being conducted and feedback is being provided to staff and/or other departments.
  • Ensures coaching, mentoring, feedback and corrective action plans are being carried out where needed.
  • Ensures establishment of performance expectations and communication, on-boarding and training.
  • Develops performance management systems that support consistency in work outputs.
  • Evaluates and assesses training needs of Field Processing and takes the lead in organizing and providing trainings on a regular basis.
  • Monitors staff time and attendance.
  • Staff Care
  • Monitors and ensure a safe, healthy and professional work environment.
  • Ensures direct reports are accessing and using their benefits appropriately including leave.
  • Actively support staff by promoting safe space, open-door and the escalation policy.
  • Establish and communicate clear expectations to staff to foster a predictable and consistent work environment.
  • Ensures staff are safe in the field by coordinating with the RSC Staff Security Coordinator and disseminating information related to safety to staff in the field.
  • Program Administration
  • Ensures the deployment of Field Processing staff and resources to ensure timely flow of cases, in coordination with Programs Management.
This position also undertakes other duties as assigned by CWS/RSC Africa Management.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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