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Food & Beverage Manager

Acacia Premier
Kisumu, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 1 days left to apply for this job.

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Job Summary

We are looking for an experienced food and beverage manager with experience in 4 Star or 5 Star hotel. The person will be managing the daily activities of the Hotel's food and beverage function and overseeing the food and beverage inventory and budget control. He/She will also be responsible for staffing, scheduling, training and developing staff and monitoring adherence to quality and safety standards. One must be ready to put in long hours and able to handle high pressure in a fast paced work environment.
The job is located in Kisumu and the candidate should be willing to relocate to Kisumu.

Responsibilities

Managing Beverage Operations:

  • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
  • Implements agreed upon beverage policy and procedures throughout the property.
  • Manages in compliance with all applicable beverage and liquor laws.
  • Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
  • Monitors adherence to all liquor control policies and procedures.
  • Attends pre- and post-convention meetings as needed to understand group needs.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
  • Manages to achieve or exceed budgeted goals.
  • Ensures compliance with all beverage policies, standards and procedures.
  • Maintains food handling and sanitation standards.
  • Manages inventories according to budget and business levels.
  • Assists with developing menus and promotions as necessary.
  • Comply with all health and safety regulations.
Leading the Food & Beverage Service Team:
  • Determines training needed to accomplish goals and implements training plan
  • Trains staff on liquor control policies and procedures.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Communicates critical information to the beverage staff regarding each event
  • Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.

Ensuring Exceptional Customer Service:
  • Provides excellent customer service.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Identify customers’ needs and respond proactively to all their concerns.
  • Responds effectively to guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Provides feedback to individuals in an effort to improve service performance
  • Reviews comment cards and guest satisfaction results with employees
Managing Human Resource Activities:
  • Supports a departmental orientation program for
  • employees to receive the appropriate new hire training to successfully perform
  • their job.
  • Participates in the development and implementation of corrective action plans

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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