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FRAUD CONTROL INTERN

JUMIA KENYA
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

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Job Summary

Jumia Travel is a hotel/flights booking website that provides travellers with the perfect place/flight they need at the best price from more than 25,000 hotels in Africa and more than 200,000 hotels around the world.

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.
A
successful candidate will fulfill the following requirements:
=
Entrepreneurial spirit=
Strong analytical skills=
Action and results oriented=
Strong inter-personal skills=
Fast learner=
Well organized=
Resistant to stress=
Very independent with a strong ability to go further
than the expectations.Bachelors degree or Diploma in Business, Finance or Accounting Field.
We offer
• A unique education in launching and scaling new internet
concepts.• Become part of a highly professional and dynamic team
working around the world.• An attractive salary package.
• An unparalleled personal and professional growth as our
longer-term objective is to train the next generation of leaders for our future
internet ventures.

Responsibilities


Fraud
Control Internships Responsibilities

  • Handle and review potential fraud bookings in order to avoid
    chargebacks (manual fraud review, gather information through research and
    customer calls.
  • Analyze completed transactions to determine if fraudulent activity
    is present (transactions in 40+ countries).
  • Report fraud trends to supervisors, review and analysis of
    chargebacks received to improve process.
  • Communicate and involve all relevant internal and external
    stakeholders to respond to incident cases.
  • Coordination with Customer Service teams to update status of
    booking, coordination with Finance team to update status of payment.
  • Direct link with Customer service teams to discuss how to inform
    customers about services available and accessing customer needs.
  • Communicates appropriate options for resolution in a timely manner.
  • Limit potential loss exposure by placing holds in order to block
    future fraudulent transactions.
  • Maintains or exceeds established service level agreements and
    guidelines for timely resolution of queued transactions to minimize
    potential revenue losses.
  • Performs special projects in a timely manner, as requested.
 

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 6 months
Required skills: Market research, intelligence; Reporting; Compliance; Business development; Business strategy; Financial analytics and forecasting; Financial law; Sales performance tracking and reporting; Project Financial Management; Data analysis
Required languages: English (Spoken: fluent | Written: fluent)
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