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Fairmont Hotels and Resorts    |   Maasai Mara, Kenya   |   Log in or register to see the closing date

Front Desk Agent

  • Diploma, Associate's degree
  • Administrative, clerical
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.


  1. Consistently offer professional, friendly and engaging service
  2. Greet, check in and settle guest accounts while ensuring all service standards are followed
  3. Assist guests regarding hotel facilities in an informative and helpful way
  4. Respond to each Guest who approaches the Reception Desk
  5. Drive rate through up-selling room brands
  6. Follow department policies, procedures and service standards
  7. Follow all safety policies
  8. Other duties as assigned

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Maasai Mara
Area of work: Administrative, clerical
Seniority: Experienced (senior worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required skills: Conflict and complaint resolution; Customer service; Receiving and welcoming guests; Reception and registration (hotel, event)
Required languages: English (Spoken: fluent | Written: fluent)

Fairmont Hotels and Resorts

Restaurant, hospitality, travelCompany size: 100-500 people

Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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Fairmont Hotels and Resorts