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Front Desk Agent

Salary rangeConfidential | Contract type: Permanent

You have 7 days left to apply for this job.

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Job Summary

Reporting to the Rooms Division Manager.
Qualifications:
  • Proficiency in English (verbal and written), second language an asset
  • Previous customer related experience preferred
  • Previous PMS experience an asset
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • Must possess a professional presentation
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Responsibilities

  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each Guest who approaches the Front Desk
  • Drive rate through up-selling room brands
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
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