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Front Desk Agent

Salary rangeConfidential | Contract type: Permanent

You have 2 days left to apply for this job.

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Job Summary

First impressions are everything! As a Front Desk Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.
Qualifications:
  • Proficiency in English (verbal and written), second language an asset
  • Previous customer related experience preferred
  • Previous PMS experience an asset
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each Guest who approaches the Front Desk
  • Drive rate through up-selling room brands
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 18 months
Required languages: English (Spoken: fluent | Written: fluent)
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