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Front of House (Gym & Spa)

Salary rangeConfidential | Contract type: Permanent

You have 3 days left to apply for this job.

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Job Summary

A high-end gym & spa is looking for exceptional Front of House Staff to provide first-class experience to members, prospective members and visitors to their facility. He/she will be an ambassador for the organisation and will be the first point of contact for inquiries, complaints, and questions. The desired candidate Must have at least 2 years’ experience as a receptionist.
  • Diploma in Hospitality, Business or related field.
  • Friendly and approachable with an outgoing personality.
  • Excellent customer service skills.
  • Basic numeracy skills.
  • Able to prioritise work, handle pressure and take confident day-to-day decisions.
  • Ability to communicate effectively in person, in writing and over the telephone.
  • Willingness and ability to occasionally work outside normal office hours.
  • Willingness to work flexibly in response to changing organisational requirements.

Responsibilities

  • Greeting members and users of the gym as they come through reception.
  • Provide exceptional customer service experience to members, non-members and users of the facility.
  • Enrolling new members and assisting current members with their queries.
  • Checking in members and verifying memberships.
  • Registering prospective members and guiding them to the correct person.
  • Providing information on classes and availability.
  • Ensuring that adequate stocks of information, packs and leaflets are available at reception.
  • Ensuring the safety and security of visitors, members and staff at all times.
  • Handling telephone inquiries

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
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