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Summit Recruitment &Training   |   Uganda   |   Log in or register to see the closing date

Front of House Manager

  • Bachelor's degree
  • Restaurant, hospitality, travel
  • Manager (team leader)
  • Full Time
  • Permanent
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Job Summary

An exciting opportunity from one of East Africa’s fastest growing and most exciting, diversified safari destinations offering year-round opportunities for tourism. Our client offers numerous opportunities to experience the safari of a lifetime; primate viewing such as tracking wild Mountain Gorillas or Chimpanzees through the rain forests. Big game safaris on the savannah, amazing bird watching, fishing the river Nile at Murchison Falls National Park or Lake Victoria. Climbing to the snow in the Mountains of the Moon, rafting the Nile River at its wildest and experiencing the breath-taking landscapes.


Responsibilities

  1. Directly supervises all front of house personnel and ensures proper completion of all front of house duties including assisting the Boats Activity Manager with daily administration, directing and coordinating activities of the front desk, guides and boats, reservations, guest services, and telecommunication.
  2. Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.
  3. Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests; personally resolving difficult situations.
  4. Handling cash, accounting procedures, and general administrative tasks.
  5. Managing and training front office staff and ensuring the front desk provides a professional and friendly service for guests.
  6. Ensures all records and documents are maintained as per standards laid down by the management.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Uganda
Area of work: Restaurant, hospitality, travel
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Conflict and complaint resolution; Accounting; Office administration, management; Operative management; Hotel management; Training program planning; Documentation and record keeping
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Summit Recruitment &Training

Human resources, talent development, recruiting

Summit Recruitment & Search was established in 2009 to address the recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.


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