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Front office Attendant

Hotel Triangle Kampala
Kampala, Uganda

Salary rangeConfidential | Contract type: Permanent

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Job Summary

The management of Hotel Triangle ltd is looking for qualified and competent staff to work in the above roles


QUALIFIATIONS

  1. Minimum of diploma in a highly recognized institution
  2. 3 years experience and above in a large established hotel
  3. Fluent in English (spoken and written)
  4. Product knowledge is key
  5. Personal grooming and hygiene is highly required

Responsibilities

  1. Perform all check-in and check-out tasks
  2. Manage online and phone reservations
  3. Inform customers about payment methods and verify their credit card data
  4. Register guests collecting necessary information (like contact details and exact dates of their stay)
  5. Welcome guests upon their arrival and assign rooms
  6. Provide information about our hotel, available rooms, rates and amenities
  7. Respond to clients’ complaints in a timely and professional manner
  8. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  10. Upsell additional facilities and services, when appropriate
  11. Maintain updated records of bookings and payments

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 3 years
Required skills: Conflict and complaint resolution; Answering telephones and call management; Customer relations; Receiving and welcoming guests; Reception and registration (hotel, event); Travel planning and reservations (leisure, business)
Required languages: English (Spoken: fluent | Written: fluent)
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