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Summit Recruitment &Training   |   Nairobi, Kenya   |   Log in or register to see the closing date

Front Office

  • Diploma, Associate's degree
  • Administrative, clerical
  • Expert (non-managerial)
  • Full Time
  • Permanent
Click to apply

Job Summary

Our client a fast paced, high-end spa located in Nairobi is looking to recruit a well versed Front Office Candidate. The Spa Receptionist is responsible for providing direct support to the Spa Manager and Spa staff members. He/she will be responsible for assisting in the daily operations of the facility including, but not limited to daily operations and sales through ensuring the highest levels of guest satisfaction are attained.


Responsibilities

  1. Greet guests enthusiastically and with a smile to create a friendly positive experience.
  2. Ensures guest satisfaction through adherence to the Spa policies and procedures.
  3. Answer phones and take spa reservations to maximize revenue.
  4. Maintain product knowledge and complete knowledge of benefits of products and services.
  5. Answers guest’s questions in a knowledgeable and professional manner.
  6. Maintain cleanliness of the spa’s front desk.
  7. Maintain constant communication with spa staff regarding appointment bookings.
  8. Respond to members’ questions and concerns as needed.
  9. Provide additional support to the Spa Manager as needed.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Administrative, clerical
Seniority: Expert (non-managerial)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 5 years
Required skills: Answering telephones and call management; Customer relations; Email correspondence; Office reception; Documentation and record keeping
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Summit Recruitment &Training

Human resources, talent development, recruiting

Summit Recruitment & Search was established in 2009 to address the recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.


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