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Fairmont Hotels and Resorts    |   Nairobi, Kenya   |   Log in or register to see the closing date

Front Office Supervisor

  • Diploma, Associate's degree
  • Administrative, clerical
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Office Supervisor, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.


Responsibilities

• Consistently offer professional, friendly and engaging service

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed
• Maximize rooms revenue through participating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies and practices
• Handle guest concerns and react quickly, logging and notifying proper areas
• Conduct regularly scheduled departmental meeting
• Manage the departmental budget
• Balance operational, administrative and Colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Administrative, clerical
Seniority: Experienced (senior worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required skills: Budgeting, financial planning; Customer service; Property management; Receiving and welcoming guests; Customer comfort and safety
Required languages: English (Spoken: fluent | Written: fluent)

Fairmont Hotels and Resorts

Restaurant, hospitality, travelCompany size: 100-500 people

Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!


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