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Summit Recruitment &Training   |   Narok, Kenya   |   Log in or register to see the closing date

Guest Relations Supervisor

  • Bachelor's degree
  • Customer support, client care
  • Experienced (senior worker)
  • Full Time
  • Permanent
Click to apply

Job Summary

Our client is a family owned luxury safari camp that has guided safaris with understated elegance and in the timeless style of our ancestors for the past 90 years. The camp is in the business of making lifelong memories for guests, providing just the right mix of adventure, adrenaline and comfort. They are currently looking for a Guest Relations Supervisor to work in their Mara Camp.


Responsibilities

  1. Answer phone calls and relay messages to relevant staff.
  2. Produce welcome and thank you letters for guests.
  3. Combine sales records (bar, camp shop, spa) and ensure they are reconciled before guest departures.
  4. Process card payments and ensure cash received is secured.
  5. Print menus and ensure their availability throughout.
  6. Produce timely and accurate ETR receipts as well as sales reports.
  7. Order stationery, maintain inventory and stock take.
  8. Collect and input all guest feedback and information on to database.
  9. Guest management duties – liaison, working with guides etc.
  10. Secretarial duties – minute taking and submitting to relevant departments.
  11. Assist with daily and monthly rooms, meals planning and vehicle usage.
  12. Deal with suppliers/vendors as per the company policies/ regulations.
  13. Human resource duties.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Narok
Area of work: Customer support, client care
Seniority: Experienced (senior worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Answering telephones and call management; Customer relations; Secretarial work; Receiving and welcoming guests; Supplier evaluation and management; Stock and inventory management; Payment collection; Customer support, CRM systems
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Summit Recruitment &Training

Human resources, talent development, recruiting

Summit Recruitment & Search was established in 2009 to address the recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.


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