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UNAITAS SACCO   |   Nairobi, Kenya   |   Log in or register to see the closing date

Head of Business Operations

  • Bachelor's degree
  • Accounting, finance, banking, insurance
  • Senior manager (department head)
  • Full Time
  • Permanent
Click to apply

Job Summary

Reporting to the Chief Manager Finance & Strategy, the incumbent will be responsible to provide leadership to and oversee the operations team to direct on cash management, clearing, alternate channels and customer support.

He/she will also be responsible to coordinate business and user support departments
  1. Bachelors Degree in Business, Finance or related field
  2. Professional qualifications in CPA, AKIB
  3. A minimum of 8 years relevant experience in Bank/Sacco operations, 5 at Managerial level.
  4. Working knowledge of core banking and clearing systems.
  5. Good interpersonal skills to effectively communicate with and manage customer expectations (internal and external) and other stakeholders.
  6. Excellent leadership capacity including possession of strategic development, monitoring, execution and reporting skills.
  7. Experience in cultivating business relationships and managing multiple priorities as a manager or unit head.
  8. Demonstrate leadership skills and impeccable integrity


1. 1. Leading the development and implementation of overall strategy for operations department and Provide necessary support in execution of the Sacco’s expansion strategy

2. Continuous process improvement to promote efficiency and standardization across the organization while supporting the day to day operational functions, ensuring processing, balancing and dispatch of daily clearing items.
3. Ensure the Sacco’s operations quality through review, update, implementation and adherence to agreed internal policies, procedures and standards.
4. Responsible for budgeting and planning for the operations department, and contributing to profitability by ensuring prudent cost management and waste reduction measures across the organization, ensuring no income leakage.
5. Monitor agency arrangements, reconciliations and settlement of claims and commissions relating to all channels.
6. Working closely with relevant Head Office departments to ensure effective administrative support to all the branches including resolving premises and other business as usual operations and service issues arising from time to time.
7. Facilitate obtaining and renewing of service contracts, operating licenses from various regulatory authorities for the Sacco and the branches.
8. Manage and mitigate operational and business risks.Ensure proper due diligence on KYC is conducted on all customer accounts.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Accounting, finance, banking, insurance
Seniority: Senior manager (department head)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 7 years
Required skills: Business strategy; Operative management; Cash management; CPA certification; Fraud risk assessment and management; Bank management; Customer support, CRM systems
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply


Banking, microfinance, insuranceCompany size: 100-500 people

Unaitas is a deposit taking Savings and Credit Cooperative (SACCO) organization, licensed under the SACCO Societies Act, 2012. The SACCO was initially registered on 14 May 1993 as a cooperative society. Through visionary leadership, committed members and staff as well as economic dynamics over the course of its rich history, Unaitas has prospered in leaps and bounds.