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Gulf African Bank | Nairobi, Kenya | Log in or register to see the closing date
Head of Digital Banking
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- Bachelor's degree
- Information technology, software development, data
- Expert (non-managerial)
- Full Time
To lead the growth and expansion of digital banking services and products to meet the dynamic needs of Gulf African Bank’s various customer segments in today’s changing market and to enhance revenues and profitability through digital banking.
Skills and competencies
- University degree preferable business related
Professional qualifications in Banking, research, or marketing field will be an added advantage
5 years’ experience in Digital Channels, experience in Financial institution is highly preferred
Proven track record in the development and growth of digital banking products and services
Commercial awareness and knowledge of digital banking trends
Achievements in innovative solutions
Strong written and verbal communication skills, including ability to develop and make presentations to senior management and strategic business partners
Outstanding strategic planning and execution track record in digital banking.
Proven experience in Web and mobile based banking solutions, an understanding of development lifecycles and methodologies
Ability to create and manage an innovative, customer focused team
Passionate about challenging and changing the status quo
Strong commitment to implementing and embedding best in class to support the Bank’s digital strategy
Understanding of general banking and overall functioning of branches
- Ability to identify risks associated with digital banking and put in place/recommend control measures.
Develop and implement the Digital banking strategy to ensure interactive digital experiences that provide unparalleled prospect and customer engagement
Collaborate internally across the Bank with executive management, marketing, product development, Information Technology, as well as externally with leading digital agencies that are driving the next generation of client engagement and experiences.
Own and execute major digital banking initiatives that are agreed upon priorities within the Bank that will provide dramatic benefits to customer base and facilitate growth of our balance sheet and revenues.
Lead all facets of development and implementation of digitization strategies for all channels (Mobile, Internet, Card etc.) and continuously manage and optimize those strategies as needed.
Develop and implement a strategic operating plan that delivers improvements in current customer journeys, new features and compelling and distinct services for the various customer segments.
Utilize customer insights and data to continuously enhance a seamless customer experience, increase loyalty, advocacy and retention
Use the knowledge in digital banking to help identify training needs and take personal responsibility in educating and sensitizing colleagues about digital banking
Oversee the development of strategy and implementation of Agency Banking.
General InformationSalary range
: Not specifiedAdditional information
: Not specifiedContract type
: PermanentJob type
: Full TimeLocation
: NairobiArea of work
: Information technology, software development, dataSeniority
: Expert (non-managerial)
Job RequirementsRequired education
: Bachelor's degreeRequired relevant work experience
: 5 yearsRequired skills
: Market research, intelligence; Strategizing; Operative planning; Customer relations; System administration; Bank management; IT supportRequired languages:
English (Spoken: fluent | Written: fluent)
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