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Gulf African Bank   |   Nairobi, Kenya   |   Log in or register to see the closing date

Head of Digital Banking

  • Bachelor's degree
  • Information technology, software development, data
  • Expert (non-managerial)
  • Full Time
  • Permanent
Click to apply

Job Summary

To lead the growth and expansion of digital banking services and products to meet the dynamic needs of Gulf African Bank’s various customer segments in today’s changing market and to enhance revenues and profitability through digital banking.
Skills and competencies

  1. University degree preferable business related
  2. Professional qualifications in Banking, research, or marketing field will be an added advantage
  3. 5 years’ experience in Digital Channels, experience in Financial institution is highly preferred
  4. Proven track record in the development and growth of digital banking products and services
  5. Commercial awareness and knowledge of digital banking trends
  6. Achievements in innovative solutions
  7. Strong written and verbal communication skills, including ability to develop and make presentations to senior management and strategic business partners
  8. Outstanding strategic planning and execution track record in digital banking.
  9. Proven experience in Web and mobile based banking solutions, an understanding of development lifecycles and methodologies
  10. Ability to create and manage an innovative, customer focused team
  11. Passionate about challenging and changing the status quo
  12. Strong commitment to implementing and embedding best in class to support the Bank’s digital strategy
  13. Understanding of general banking and overall functioning of branches
  14. Ability to identify risks associated with digital banking and put in place/recommend control measures.


Develop and implement the Digital banking strategy to ensure interactive digital experiences that provide unparalleled prospect and customer engagement

Collaborate internally across the Bank with executive management, marketing, product development, Information Technology, as well as externally with leading digital agencies that are driving the next generation of client engagement and experiences.
Own and execute major digital banking initiatives that are agreed upon priorities within the Bank that will provide dramatic benefits to customer base and facilitate growth of our balance sheet and revenues.
Lead all facets of development and implementation of digitization strategies for all channels (Mobile, Internet, Card etc.) and continuously manage and optimize those strategies as needed.
Develop and implement a strategic operating plan that delivers improvements in current customer journeys, new features and compelling and distinct services for the various customer segments.
Utilize customer insights and data to continuously enhance a seamless customer experience, increase loyalty, advocacy and retention
Use the knowledge in digital banking to help identify training needs and take personal responsibility in educating and sensitizing colleagues about digital banking
Oversee the development of strategy and implementation of Agency Banking.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Information technology, software development, data
Seniority: Expert (non-managerial)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Market research, intelligence; Strategizing; Operative planning; Customer relations; System administration; Bank management; IT support
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Gulf African Bank

Banking, microfinance, insurance

The genesis of Gulf African Bank (GAB) can be traced back to 2005, when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country. By conducting business on the principles of Shari'ah, the bank would provide an ethical and fair mode of banking for all.