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Head of Digital Services for Airtel Africa

Ericsson kenya
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

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Job Summary

To be successful in the role you must have
  • Education: M.SC, MBA or equivalent through experience
  • Minimum experience of 10 years in sales or delivery in ICT industry
  • Domain experience in OSS / BSS / Cloud / IMS / Core domain
  • Deep understanding of Service Delivery process, models, and strategy
  • Ability to manage relationships at C-Level internally and externally.
  • Knowledge of the sales process
  • Customer and market insight
  • Excellent Social and communication skills
  • Financial acumen and skills
  • Formulating strategies and concepts
  • Adhering to principles and values
  • This role requires 25 % travel
  • Leading, supervising, and responding to change in a high pace environment.


You will 
  • Ultimate responsible for P&L for specific accounts for Digital Services business
  • Should be single point of contact for account team for pre-sales and delivery for Digital Services opportunities and projects
  • Should have ability to manage customers, set strong relationships and articulate value argumentation among Ericsson Digital Services solutions
  • Ability to coordinate technical teams working on pre-sales and delivery activities
  • You will ensure service delivery execution
  • Responsible for driving and supporting services sales
  • Build a productive work environment for individuals and own organization
  • Drive performance management (process)
  • Drive competence management
  • Conduct Resource management
  • Look after unit finance within your group.
  • End to end responsibility for all program & projects
  • Develop Digital Service business funnel
  • Engage customer and manage value argumentations around Digital Services solutions
  • Drive hunting and form business

Job Requirements

Required education: Post-graduate education
Required relevant work experience: 10 years
Required languages: English (Spoken: fluent | Written: fluent)
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