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Head of Human Resources and Administration

Salary rangeConfidential | Contract type: Permanent

You have 14 days left to apply for this job.

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Job Summary

The Head of Human Resources and Administration reports to the Regional Director and servesas a member and secretary of the SMT. S/he is primarily responsible for providing strategic HRadvice and leading & delivering best practices HR services. S/he is also responsible for improvingadministrative policies and processes and managing the administrative staff

• Advanced university degree (Master's degree) in social sciences, human resources or related field.
• A first level university degree in combination with qualifying experience in Human Resources
Management may be accepted in lieu of the advanced university degree.
• Minimum of 10 years experience in Human Resources Management and preferably gained in alarge, complex and diverse international humanitarian and/or development organisation


• Lead and facilitate organizational change and development and advises the Regional Director on
strategies to attract, retain, develop and motivate employees across the range of specialized
occupations critical to the delivery of the organization’s mandate;
• Act as a confidential and trusted advisor to the Regional Director and SMT surfacing the hard
issues and reflecting the truth on people matters. Provides a safe haven for challenging ideas;
• Exercise thought leadership and introduces methods and systems to ensure that IPPF-AR’s
strategic plan and IPPF-AR HR Strategy are aligned;
• Develop a human resources’ plan to address ARO’s restructuring and new human resources
structure in collaboration with the Regional Director and the Senior Management Team;
• Ensure the provision of critical reports, information and insight to senior management on HR
trends, profile, and emerging issues to position the organization and proactively anticipate, plan
and meet future HR needs;
• Identify risks and ensure quality assurance for all people processes;
• Provide recommendations for crisis response as appropriate for people matters in sudden and
unexpected emergency situations;
• Promote and coordinate the implementation of the Human Resources Strategy towards the
realisation of the goals of IPPFAR Strategic Plan and ensure that it is relevant to the operating
environment including rules, policies and procedures;
• In consultation with the Regional Director, ensure that HR management instruments and tools
(policy, systems, procedures and manuals) are up to date at all times and that any changes that
may from time to time occur are communicated to staff;
• Manage the daily operations of the HR Department and supervise the HR team; oversee
completion of key administrative HR processes such as staff contracts, leave, etc;
• Advise managers and staff on HR related issues and provide advice on conflict management;
• Coordinate recruitment processes ensuring that procedures are strictly followed, and processes
are transparent;
• Oversee the onboarding process of new recruits and ensure they are fully supported until their
first big contribution;
• Oversee ARO’s comparative salary and benefits review in line with the ongoing restructuring and
the new job descriptions to ensure that IPPFAR remains a competitive employer;
• Facilitate the growth and development of staff by providing leadership in the identification of
training needs in consultation with the SMT; Design and organise in-service training programmes
and/or identify and recommend relevant continuing education programmes offered by outside
• Oversee the development and maintenance of personnel files system with built-in measures to
ensure the safety and security of confidential records;
• Coordinate and support the SMT in the implementation of ARO’s performance appraisal system
and succession planning;
• Ensure that procedures related to the termination of the contractual relationships are followed
including conducting exit interviews.
HR technical Leadership
• Establish the parameters and provide strategic direction to the work programmes and strategies
of the accountable areas of the HR Department to achieve results;
• Oversee and direct the planning, resources provision, management, operations, activities and
change priorities of the specialized team leaders in diverse disciplines for consistently high levels
of performance, efficiency and engagement;
• Approve the Office’s annual work plans; Collaboratively set objectives, performance
measurements, standards and expected results and deliver within agreed budgets and timeframes;
• Inspire the team, cultivates engagement and ensures alignment;
Guide and shape the development and implementation of updated HR systems, processes, and
tools, with an emphasis on e-HR and simplification. Redesign systems to improve the experience
of managers and staff in using HR tools and increase productivity and efficiency for all HR
Management of Staff Welfare
• Liaise with government authorities to get the status of non-local staff formalised (work permits
and re-entry permits) Implement ARO’s policy and procedures on staff insurance, pension
scheme, medical and other staff welfare benefits.
• Support IPPFARO management to maintain a workplace environment that is friendly and
conducive to staff growth and development.
• Works closely with the safeguarding team to ensure that safeguarding human resources matters
are dealt with according to IPPF rules and procedures
• Promote a safe and healthy working environment to ensure that all staff strictly observe
IPPFARO Health and Safety regulations.
• Build and maintain positive relationships with all members of staff, and contacts both within and
outside the Federation.
• Undertake any other related duties as may be requested from time to time by the supervisor.
Administration, travel & site management
Work to improve processes and policies and lead the administrative team to complete a range of
administrative duties. Specific responsibilities include:
• Manage daily office administrative operations to ensure a smooth running of the administration:
identify bottlenecks & offer solutions for improvement, oversee office services & maintenance
and the development of office standard operating procedures;
• Manage the administrative Staff: including the front of office/reception, and travel coordination.

Job Requirements

Required education: Post-graduate education
Required relevant work experience: 10 years
Required languages: English (Spoken: fluent | Written: fluent)
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