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Head of Operations

Chipper Cash
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 3 days left to apply for this job.

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Job Summary

People are at the heart of every transaction we facilitate. We design products and deliver services that improve people's lives — one transaction at a time.We're recruiting for a Head of Legal and Compliance to join our growing team.
The Head of Operations runs the operations show. He/she oversees the day-to-day operations of the business including processes, reporting, improvements, and personnel. The HO will be responsible for improving the productivity of the company, be an excellent problem solver, and exhibit A-level leadership qualities. The Head of Operations will oversee the delivery of all operational functions and facilitate cross functional coordination with all departments.


  1. Dedicated support to user issues
  2. Manage account balances for each country
  3. Inform management when balances are running low and report on redistributing country balances where applicable
  4. Proactively seek out user issues via Chipper’s in-house tools and our partner aggregator tools
  5. Actively address users with issues before they have a chance to inform Chipper support
  6. Communicate with management on issues that occur throughout the day
  7. Actively seek out solutions that would make handling issues automated
What we are looking for in you:
  1. Strong organization-level operational skills and experience, successfully deployed in the following functions: Client service, project management, team/HR, finance, and legal
  2. Demonstrable interest in or commitment to fintech and financial inclusion in a for-profit company in Africa
  3. Successful track-record working for innovative, adaptive organisations that seek continual improvement in efficiency, quality, and organisational management towards enhanced creation of business value
  4. Strong people management and inter-personal skills to seek and bring out the best in a young, ambitious, energetic team
  5. Ability to strive for consensus and compromise and settle interests between the interests of different parts of an organisation
  6. Commitment to delivering high-quality services to clients, on time and exceeding expectations
  7. Willingness to adapt, adjust, and innovate in a fast-growing and evolving fintech space externally, and innovation internally
  8. MBA preferred
Your perks
  1. Basic monthly salary: Competitive
  2. Benefits: Chipper employee stock option program, comprehensive health insurance cover, monthly airtime allowance, 26-day annual leave, a stocked kitchen, and plenty of ping-pong and foosball

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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Other Jobs at Chipper Cash

Head of Legal and Compliance
Chipper Cash / Nairobi

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