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Head of Operations

Salary rangeConfidential | Contract type: Permanent

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Job Summary

To lead all of M-KOPA Uganda’s operational areas of the business, including strategic, implementation and management areas. This includes developing and implementing M-KOPA operational strategies for improving business processes, functions, service quality & delivery, business reporting and continuity, and product launches working closely with senior Managers and external stakeholders.


  1. Provide strategic leadership in developing and reviewing M-KOPA business Operations strategy; Continuously review existing operational processes and Warehouse SOPs, create innovative improvements, ideally using automated technological solutions scale with the business and in line with overall business strategy.
  2. Oversee and take ownership of the in country supply chain from clearing of goods at the border to release of goods to the customer, including management of returns and swaps.
  3. Manage UG logistics process; taking the lead on local supplier sourcing and management, assisting in overall stock ordering in M-KOPA’s central supply chain function, alignment with sales goals and cash flow requirements and minimizing obsolete stock.
  4. Work closely with the M-KOPA global operations and supply chain functions, communicating all UG related issues and working together to achieve the businesses overall operational objectives
  5. Oversee and manage the operational areas of cross-business projects, such as product launches and innovatively champion business change initiatives through tight coordination of people and resources against budgets and timelines
  6. Manage all Demand / Supply planning and ensure Swaps, BTL, Returns and Reverse logistics are handled as per the M-KOPA supply chain policies.
  7. Provide support to the Customer Operations team in ensuring all operational parts of M-KOPA shops are operated effectively and efficiently
  8. Identify and communicate critical risks to within supply chain of products, informing all relevant stakeholders, and creatively solving problems.

Job Requirements

Required education: Post-graduate education
Required relevant work experience: none
Required skills: Performance monitoring and evaluation; Project monitoring and evaluation (M&E); Compliance; Operative management; Operative planning; People management; Quality management; Import logistics and custom handling; Logistics planning and management; Data analysis
Required languages: English (Spoken: fluent | Written: fluent)
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