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Head of Project Management

Telkom Kenya
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 5 days left to apply for this job.

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Job Summary

This is a middle management role whole purpose is to provide leadership to a team of project managers charged with the end-to-end delivery of Digital (Wholesale, Public, Corporate and SME)
solutions. Responsible for Overseeing the conceptualization, planning, development and implementation of assigned Wholesale, Public, Corporate and SME client’s projects. He/ She will be the project management champion in the projects team, providing coaching and mentorship to the team as a senior projects expert.


  1. Ensure that the project team objectives and key metrics as defined in the Organizational Score Card are delivered within time, cost and quality.
  2. Ensure the SDU project portfolio revenue conversion rate is aligned to the realization of the SDU new revenue objective.
  3. Carry out project portfolio planning for approved projects with a clearly documented plan
    involving all relevant stakeholders.
  4. Manage the project portfolio budget, monitoring the expenditures and costs against delivered and realised milestones as the project progresses.
  5. Validate and oversee the realization of the consolidated project cost optimization plans from the assigned project managers.
  6. Facilitate the appointment of individuals to the specific projects tasks for specific project
    results delivery
  7. Manage the relationships with the customers during the implementations phase, until
    hand-over phase.
  8. Follow up on the delivered products and solutions on an agreed regular basis with the customer to keep informed about the life cycle of the implemented customer solution.
  9. Supervise team’s and act as the project management escalation point for customer projects as per team project portfolio.
  10. Ensure a thorough understanding of the Telkom products and services, policies and procedures to ensure a consistent delivery of the right message to all customers
  11. Ensure the assigned team follows the industry project management standards in the planning and execution of the projects management processes (cost, schedule, quality,
    communication, stakeholder, risk, closure)
  12. Implement and ensure self and team adherence to project methodology and processes as adopted by Telkom Kenya in the management and execution of customer projects.
  13. Ensure continuous improvement on project processes, systems and tools to realize high standards in the quality of project management within the organization.
  14. Identify project portfolio risks and/or issues and implement necessary action plans to manage them so as to avoid potential delays and scope creep.
  15. Ensure project closure through a clear sign-off, billing initiation and handover to the post
    implementation teams.
  16. Be the project management champion in the projects team, providing, coaching and mentorship to the team members as a projects expert.
  17. Take responsibility for team and self-development through identification of learning opportunities
  18. Manage any other ad-hoc, short term and long term customer projects improvement initiatives as may be assigned by the business from time to time.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 7 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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5 days left to apply

Telkom Kenya

Head Office: Telkom Plaza – Ralph Bunche Rd, Nairobi, KE
500-1000 people

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region. Telkom is building on a strong, consumer-centric ethos that is committed to providing innovative, accessible and refreshingly simple communications solutions that suit customers’ everyday communication needs.

Benefits included

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