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Housing Finance Group   |   Nairobi, Kenya   |   Log in or register to see the closing date

Head of Retail Banking

  • Bachelor's degree
  • Sales, marketing, promotion
  • Senior manager (department head)
  • Full Time
  • Permanent

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Job Summary

The Head of Retail Banking will provide leadership to the Retail Banking team in;

  1. Delivering quality service to clients across all delivery channels.
  2. Developing and managing retail products to attract and retain set target clients.


  1. Plan, organize, direct and control retail banking activities and resources in order to meet retail banking objectives.
  2. Prepare and monitor branch business budgets to ensure targets are met.
  3. Review and action on market intelligence, and marketing plans in order to meet retail banking strategic objectives.
  4. Develop, implement and continuously review policies and procedures to guide branch operations and ensure adequate controls.
  5. Coordinate resource allocation within the branch network so as to facilitate optimal operations and service delivery.
  6. Liaise with other departments to ensure seamless delivery of services within the branch network and to all HF customers countrywide.
  7. Review and control the branches operating costs within the budget.
  8. Monitor and follow up on defaulting accounts in order to manage Non-Performing Loan Book within set targets.
  9. Provide management information on the Retail portfolio on status of accounts, excesses, defaulting accounts and exceptions on a regular basis, as and when required.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Sales, marketing, promotion
Seniority: Senior manager (department head)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 10 years
Required skills: Product knowledge; Business development; Business intelligence; Account management; Cost center monitoring; Budgeting, financial planning; Customer service; Retail banking
Required languages: English (Spoken: fluent | Written: fluent)

Housing Finance Group

Banking, microfinance, insuranceCompany size: 1000+ people

HF Group (Formerly Housing Finance Company of Kenya) was incorporated on 18th of November 1965 and is the premier mortgage Finance Institution in Kenya licensed under the Banking Act. Housing Finance Company of Kenya took over the Kenyan branch of the First Permanent Building society, a company registered in Zambia, (then Northern Rhodesia) with operations in Malawi, Tanzania, Uganda and Kenya. The entity was owned jointly between the Commonwealth Development Corporation (CDC) who owned 60% equity and the Government of Kenya who owned 40%.