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COMPUTECH LIMITED   |   Nairobi, Kenya   |   Log in or register to see the closing date

Helpdesk Administrator

  • Diploma, Associate's degree
  • Customer support, client care
  • Basic level (worker)
  • Full Time
  • Permanent
Click to apply

Job Summary

The Helpdesk Administrator will serve as Help Desk in Products Department by providing administrative support by handling customer requirements and concerns appropriately and professionally.


Responsibilities

• Log in calls & verify status of equipment. Whether on warranty, contract or invoicable calls.

• Open accounts for new clients
• Raise labor requisitions for invoicing
• Send quotations for parts & labor
• Dispatch ready equipment & spares
• Attend to clients on the phone, both cellphone & landlines
• Attend to walk-in clients
• Update clients on the status of their equipment
• Send weekly reports to clients
• Fueling of workshops cars & making a spreadsheet of fuel records
• Backup for logistics person (Vivian)
• Perform any other duty as assigned by the management.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Customer support, client care
Seniority: Basic level (worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 12 months
Required skills: Invoicing; Answering telephones and call management; Order handling; Account management; Logistics planning and management; Customer support, CRM systems
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

COMPUTECH LIMITED

Computers, software development and servicesCompany size: 100-500 people

Computech Limited is a leading East African systems integrator, providing technology solutions to solve businesses’ most important problems. Celebrating 30 years since inception, Computech Limited has now expanded to have offices in 5 countries and a significant regional footprint. Headquartered in Kenya with operations across Tanzania, Uganda, Rwanda, and Zambia, Computech Limited continues to explore opportunities to further serve the region by providing local, regional, and international expertise. Computech has significant experience across industry sectors, products and services, with substantial work done in providing professional services, infrastructure solutions, technical support, and technology outsourcing to all sectors,. Key clients have ranged from banking and financial services, telecommunications, manufacturing, government, and NGOS. Key partners include household names such as HP, Microsoft, and Cisco, many of whom first entered the East African market in partnership with Computech. With a recent entry into the Healthcare market, Computech is enthusiastic about the ever-present opportunities for growth and technology-driven improvement in the region.


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