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Summit Recruitment &Training   |   Nairobi, Kenya   |   Log in or register to see the closing date

Helpdesk Operator & EHS Coordinator

  • Bachelor's degree
  • Engineering, architecture
  • Expert (non-managerial)
  • Full Time
  • Permanent
Click to apply

Job Summary

Our client, a leading facilities management company based in Nairobi is looking to recruit a Helpdesk Operator & EHS Coordinator. The ideal candidate must have helpdesk System knowledge and a minimum of 5 years’ experience as EHS Coordinator in a manufacturing industry. He/she must have a knowledge of FMP System.


• Ensuring the work order are assigned to the appropriate technical staff.

• Responsible for answering all incoming calls and e-mails.
• Responsible for ensuring timeless gathering of EHS data to ensure systems are up to date as per requirement.
• Maintenance of work order and user request as per the SLA.
• Make follow up on all outstanding jobs and alert appropriate manager.
• Record customer complaints and escalate to the appropriate line manager.
• Report on the status and type of jobs on a daily basis.
• Deliver and support the agreed EHS plan activities.
• Maintain EHS processes & policy documentation to ensure daily clarity.
• Provide EHS support to the operational, functional teams.
• Monitor workload and make timely recommendation.
• Monitor report and ensure end user’s satisfaction & WO performance.
• Monitor and respond to end user requests as agreed by SLA.
• Support in maintenance plan & Maintain equipment/assets inventory.
• Generate maintenance purchase orders.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Engineering, architecture
Seniority: Expert (non-managerial)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required skills: Performance monitoring and evaluation; Answering telephones and call management; Technical support; Email correspondence; Database administration
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Summit Recruitment &Training

Human resources, talent development, recruiting

Summit Recruitment & Search was established in 2009 to address the recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.

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