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Izaak Walton Inn   |   Embu, Kenya   |   Log in or register to see the closing date

Housekeeping Supervisor

  • Diploma, Associate's degree
  • Restaurant, hospitality, travel
  • Basic level (worker)
  • Full Time
  • Permanent
Click to apply

Job Summary

This is a supervisory position. The ideal candidate will be expected to work in liaison with the Front Office Manager reporting to the General Manager. They will be responsible for the supervision of the Housekeeping Operations.
Minimum Qualifications

  1. Diploma in Housekeeping techniques or related course from recognized institution
  2. Minimum of two years experience in the same position
  3. Excellent Communication skills
  4. Strong interpersonal skills
  5. Highly responsible and reliable
  6. Ability to work cohesively as part of the team
  7. Mature and confident in problem solving
  8. Ability to organize, multi-task, prioritize, work under pressure and stay focused
  9. Excellent problem solving skills
  10. Willingness to work flexible hours in line with the responsibilities
  11. Mastery of Housekeeping standards and requirements


Responsibilities


1. Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
2. Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
3. Daily supervision of the housekeeping staff, and public area staff
4. Re-order and maintain housekeeping supplies and inventory
5. Work in liaison with the HR department to recruit, schedule and train all new
housekeeping staff members
6. Maintain the housekeeping budget ensuring all supplies are used appropriately
7. Uphold the highest standards of cleanliness, safety, and conduct
8. Knowledge of OSHA and safety standards within Housekeeping department
9. Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
10. Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
11. Responsible for the Daily Room Status Report
12. Ensure that all room and laundry attendants follow the professional procedures of attending to their duties
13. Liaise with the stores department to ensure that quality products are bought for the department.
14. Liaise with the HR department to schedule and conduct training for the Housekeeping staff
15. Any other duty as may be assigned by the Management.
Customer Focus
1. To implement the consistent delivery of superior customer service
2. To ensure that the department creates a professional impression to customers and team members
3. To review and act on Guest feedback relevant to your areas of responsibility to achieve positive and consistent results
4. To ensure routine maintenance is carried out in your areas of responsibility,
reporting any damage, wear and tear, ensuring room faults are rectified
promptly.
People Management
1. To lead and create a team environment which promotes good employee morale and ensure high level of commitment and pride in the hotel
2. To ensure effective communication with your team by holding regular briefing
sessions and attending all management meetings
3. To carry out quality planned training and development in a systematic and
professional way in order to meet the needs of the business and assist in
individual team member’s personal development.
4. To compile the department’s training plan to meet the hotel’s business objectives and develop team members
5. To carry out performance reviews for team members periodically
6. To set clear departmental objectives for team members
7. To coordinate the recruitment of new departmental team members in line with the Company’s policy
8. To continuously counsel and coach colleagues
9. To review success of training in meeting objectives
10. To correct unacceptable behavior and performance in line with the company
disciplinary procedures.


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Embu
Area of work: Restaurant, hospitality, travel
Seniority: Basic level (worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required skills: Cleaning; Supervision; People management; House maintenance; Customer comfort and safety; Room service
Required languages: English (Spoken: fluent | Written: fluent)

Click to apply

Izaak Walton Inn

Restaurant, hospitality, travel

Located along the Embu Meru Highway, Izaak Walton Inn is arguably Kenya’s most exciting destination. The hotel is situated in a unique relaxation point on the slopes of Mt. Kenya with high probability of interacting with monkeys from the nearby Njukiri Forest. The Hotel provides a serene environment for meals, conferences and accommodation for business class, travelers and tourists exploring various geographical and wildlife attractions in Kenya’s eastern frontier. In addition, the facility has a swimming pool, squash court, horse riding, boutique and salon for the guests. A night club is also available for the young at heart all year round.