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ICT Call Centre Representative

Ramco Oritsu
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 13 days left to apply for this job.

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Job Summary

We are looking for an As ICT Call center Representative who is very tech savvy and one that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. You will also be reponsible for trouble shooting and offering IT support to clients as well.


Responsibilities

  • Determines software and hardware requirements to provide solutions to problems.
  • Responds to queries on software and hardware problems.
  • Manage large amounts of inbound and outbound calls in a timely manner. 
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. 
  • Keep records of all conversations in our call center database in a comprehensible way. 
  • Trouble shooting 

Skills and Qualifications.
  • Degree in computer science.
  • Prior experience having worked as an IT support
  • Prior experience having done IT sales.
  • Tech Savvy.
  • A technical, logical thought process
  • Problem-solving skills.
  • An ability to stick to strict deadlines.
  • An ability to prioritize and delegate.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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13 days left to apply

Ramco Oritsu

Nairobi, KE
100-500 people
Consulting, business support, auditing
Website

The Ramco Group is a conglomerate of over 50 companies operating within East Africa with a focus in 6 sectors: Print, Hardware, Manufacturing, Office Supplies, Services & Property. The Group started from humble beginnings as a hardware store in Nairobi in 1948 and has since expanded into Uganda, Tanzania and Rwanda and now employs over 4,000 people with an annual turnover in excess of US$300 million.

Benefits included

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13 days left to apply