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Inside Sales Manager

Poa Internet
Office in Lavington, Kenya

Salary range: from KSh130,000 | Contract type: Permanent

You have 32 days left to apply for this job.

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Job Summary

Mission Statement for the Role

Own the lowest cost direct sales channel in the company while delivering over 60% of the total company sales month on month. target Cost of Acquisition of below $20 per customer. Design, set up, develop, hire and performance manage the inside sales organization including setting up all systems, processes, people and strategies to deliver and exceed sales targets within cost constraints.
Overall Responsibility
Responsible for designing, developing, building, hiring, supervising, and organizing the Inside Sales team. In-charge of developing and deploying profitable acquisition strategies to meet targets, and coordinating with the business on marketing and lead generation activities to exceed against set business goals.
Financial: Exceeding Inside Sales acquisition growth targets while delivering with a Cost of Acquisition below $20 per customer.
People: Currently 2 people, opportunity to scale based on successful delivery against metrics and plans

Level of Management Experience required (Mandatory & Nice to Have)
  • Middle level management with not less than 8 years of inside sales experience 3yrs of which should have been in a similar role working with high performing teams and directly managing not less than 5 Inside Sales Representatives
Key Competencies
  • Strong leadership skills and ability to motivate others
  • Ability to maximize operational efficiency around processes by driving continuous process improvement initiatives.
  • Ability to identify emerging markets and market shifts in new areas while being fully aware of competition status and sharing feedback on the same so that poa! can competitively position itself
  • Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross functional role plus excellent communication skills both written and verbal.
  • You must be able to demonstrate “owning a sales number” and show how you achieved success in your previous role as an Inside Sales Manager and/or its equivalent.
  • Coordinate target setting, monitoring and performance evaluation of inside sales representatives
  • High level practical experience in inside sales management, coaching, mentoring and training of Inside Sales personnel


Key SMART Results for A-Player Success

  • Design, set up and systematically performance manage all the activities of Inside sales team to deliver at least 60% of the overall company monthly sales with a cost of aquisition less than $20 per customer.
  • Hire, develop, coach and retain an Inside Sales Team to deliver on the targets including setting up, motivating and driving profitable sales commission structure with liaison with the Head of Sales & Distribution
  • Develop and launch a CRM prospect database and keep expanding a wide client database of warm leads and maintain a successful conversation rate of not less than 40% of all applicable calls made.
  • Own and exceed the Cost of Acquisition budget of less than $20 per customer acquired
  • Lead the Inside Sales forecasting efforts among the team, ensuring that accurate forecasts are completed on a timely basis
  • Achieve a consistent average sales per sales representative per month of above 100 sales on rolling 3 month average
  • Document, implement and keep current a detailed and comprehensive Inside Sales Process Manual complete with call scripts, standard operating procedures, methodologies and strategies to deliver a standard and measurable inside sales operation across all Inside Sales Representatives.
  • To lead performance management efforts of all inside sales team by conducting quarterly performance reviews, training and developmental needs analysis, and coaching and mentorship sessions of the current and the next generation of inside sales team
  • Conduct quartely sales quality inspections to achieve 100% compliance to channel specific sales proccess, managing gaps with the ultmate aim of delivering sales targets at an industry lead customer satisfaction rate.
  • Generate accurate, timely and comprehensive Sales Performance reports of all the inside sales activities incluiding lead generation, sales forecast per network and performance of individual reps reports
  • Average Sales Per Person Per Month of above 100 month on month
Mandatory Criteria if Any with no exceptions to hire.
  • Owned a Sales Number, for a high pressure Inside Sales team.
  • Owned a Cost of Sales number
  • Set up and managed a team of at least 10 Inside Sales people

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 7 years
Required languages: Swahili (Spoken: fluent | Written: basic)English (Spoken: fluent | Written: fluent),

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself


Salary range: from KSh130,000
Base 40k, Target 100 pp. Comm = 100Ksh per team sale, 1k per personal sale. OTE Kicker = 80k

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32 days left to apply

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Poa Internet

Nairobi, KE
50-100 people
Computers, software development and services,Telecommunications,Communications, media, radio, tv

Poa Internet is a multi-award-winning and highly innovative Internet Service Provider (ISP) whose vision is to connect every home across Africa to the internet. We are already one of the fastest-growing ISP's in Kenya and are backed by Venture Capital partners to allow us to scale rapidly; our teams will not stop pushing forwards until we achieve this mission. Do you want to join us? Why work at poa!? "Fast-paced"," ever-changing", "multicultural", "vibrant", "exciting" and "a little bit crazy" are just a few of the many words that describe what it's like working at poa! We are a people-centric organisation that champions curiosity, continuous learning and high standards across everything we do. We value our customers and go the extra mile to make sure we deliver an excellent service to the communities we serve. We are firm but fair and transparent at all levels of the company. You will be kept on your toes with no time to snooze… but fear not, for we love to reward those who deliver!

Benefits included

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32 days left to apply