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Penda Health   |   Nairobi, Kenya   |   Log in or register to see the closing date

Inspiring Branch Manager

  • Bachelor's degree
  • Sales, marketing, promotion
  • Manager (team leader)
  • Full Time
  • Permanent

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Job Summary

Penda Health is an award-winning private company that is transforming healthcare in Kenya by building a chain of outpatient medical centres that make extremely high quality healthcare accessible to every family and offer unparalleled patient experiences. Penda is growing fast. We opened a branch in August 2016, December 2016 and are expecting to open 2 more in the first half of the year.

We are constantly bringing on new managers to run our new branches. This position offers the opportunity to truly manage a branch of a fast growing company. You’ll make meaningful strategic decisions, have an immense amount of responsibility, and shape your own work plan to lead the branch to success.


  1. Hire awesome staff and motivate them to create a high performing successful Penda Medical Centre. When necessary make good decisions to remove staff as well. Staff satisfaction is one of our core goals at Penda. It's your responsibility to make the team at your branch super excited about their jobs!

  2. Be obsessed with making your patients happy. Do phone calls, focus groups, sit and talk with them, have community tea just to learn about what they like and don’t like about your Medical Centre. Then use the patient feedback to drive your Medical Centre to perfectly meeting the needs and expectations of your community!
  3. Be ultimately responsible for the performance of the branch (we focus on patient numbers and whether they are coming back). You'll organize marketing activities in the community around your branch and monitor the quality of service to meet the ambitious targets. You will want to use data from our dashboards to come up with ideas on where to improve your branch's performance
  4. Pay close attention to a million tiny pieces that make up a Penda Medical Centre – everything from ensuring the wash room checklist is checked every day to that our magazines are always up to date to that the drugs/supplies are never out of stock to that your staff always wear their name tags. These are the details that you own to bring our vision of transforming the experience of Healthcare to all families all over Kenya!
  5. Communicate in an excellent way to your team and to our support team. This will ensure that everyone feels connected to the company's growth and values and that you will get the support you need to be successful.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Sales, marketing, promotion
Seniority: Manager (team leader)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 2 years
Required skills: Business development; Sales performance tracking and reporting; Organize and manage recruitment campaigns; Management of financial resources; Business performance monitoring
Required languages: English (Spoken: fluent | Written: fluent), Swahili (Spoken: fluent | Written: fluent)

Penda Health

Health care, medicalCompany size: 100-500 people

Penda Health operates a chain of outpatient Medical Centres that offer the highest quality outpatient care for the whole family and unbelievable patient experiences at surprisingly affordable costs. Open since 2012, we now operate multiple Medical Centres across Nairobi, and we aim to be operating 50+ Medical Centres across Nairobi by 2020.