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Kenya Orient Insurance Ltd   |   Nairobi, Kenya   |   Log in or register to see the closing date

Internal Motor Assessor

  • Diploma, Associate's degree
  • Accounting, finance, banking, insurance
  • Experienced (senior worker)
  • Full Time
  • Permanent

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Job Summary

The holder of this position is responsible for the overall Internal verification of assessment reports and inspect motor vehicles to determine the extent of damages for accident vehicles. S/he will also draw up reports, make recommendations on repairs and re-inspect repairs done on motor vehicles.


1. Scrutinize all the assessment reports submitted by the assessors and recommending the
next course of action.

2. Ensure that all assessors conduct themselves professionally and ethically and make
recommendations where action is warranted;
3. Re-inspect all motor vehicles within Nairobi after repairs are concluded by the garages;
4. Recommend for a second assessment on accident vehicles outside Nairobi whenever
5. Prepare analysis assessment reports for damages on all accident vehicles;
6. Carry out a second assessment on all vehicles and authorize their repairs after making
the necessary adjustments;
7. Isolate and carry out repairs audit for the specific cases identified at the time of
scrutinizing the claim form and assessment reports;
8. Determine the reserve amount and update the Claims Analysts as appropriate;
9. Supervision of External Assessors for all matters
assigned externally;
10. Handle customer enquiries and complaints relating to motor accident repairs;
11. Carry out random checks on garages and provide recommendations;
12. Prepare monthly reports giving claims change indicators;
13. Participate in the Vetting and recruitment of Claims Service Providers;
14. Management of Salvage Motor-vehicles in liaison with the Administration Department;

General Information

Salary range: KSh40,000 - KSh100,000
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Nairobi
Area of work: Accounting, finance, banking, insurance
Seniority: Experienced (senior worker)

Job Requirements

Required education: Diploma, Associate's degree
Required relevant work experience: 3 years
Required skills: Vehicle maintenance and repair; Reporting; Customer service; Customer relations; Handling claims; Office tools: Word, Excel, Outlook; Payment collection
Required languages: English (Spoken: fluent | Written: fluent)Swahili (Spoken: fluent | Written: fluent),

Kenya Orient Insurance Ltd

Banking, microfinance, insuranceCompany size: 100-500 people

Our roots can be traced back over 32 years. The company having been incorporated in 1982 by the Al Fateem Group of Dubai and was later acquired by Kenyans in 1988. The current company was formed in 2004 after a transfer of ownership from the previous proprietors to its current owners. We have since enjoyed steady growth as a company and are fast becoming a force to reckon with in the industry. We truly believe in people and that insurance is one of the tools that people can use to secure their financial future.A company fueled by innovation; we have changed the face of the industry by providing unique, relevant, affordable and accessible products to our customers. We have been “dubbed” the home of many firsts having launched products such as; Safari Bima; a 24hr accident cover, Motor Pack; the first and only Excess-Free Motor Private insurance, Orient Mobile; the only standalone mobile insurance product in Kenya and Orient Home; The only home insurance with free rescue services in Kenya. These successes have solidified our position in the market propelling us forward as a Ksh 2 Billion company. We pride ourselves in serving top corporate, government organizations’, financial institutions, intermediaries and direct clients. We are therefore dedicated to giving excellent services to our customers. We have resolved to enhance our customer’s experience by fostering an open and close relationship with them and offering relevant services that enhance their quality of life. We create innovative products and services that provide real value to our customers and are committed to paying all payable claims/your claims on time. As Kenya Orient we promise to offer the best service, and in doing so we have put in place measures to ensure that the customer receives the finest. We have been rewarded in this regard in becoming the 3rd out of the 40+ Insurance companies in Kenya to receive ISO certification 9001:2008. We not only promise, we endeavor to do what we promise.

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