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VSO Jitolee   |   Uganda   |   Log in or register to see the closing date

IT Assistant

  • Bachelor's degree
  • Information technology, software development, data
  • Basic level (worker)
  • Full Time
  • Temporary
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Job Summary

To ensure that effective IT systems are in place and meet the country office needs.


Effective IT Systems in country: 

  • Perform routine IT tasks to maintain the operation and security of the country office’s IT systems, including daily back ups and anti virus checks.  Ensure the systems are maintained in a cost effective manner.  Maintain IT records and conduct IT audits twice per year.  Work with the Operations Coordinator to procure high quality, best value for money equipment and services.  Generate innovative solutions to meet the country office current and future needs.  Operate as one of the Country Office Net Administrators and be the first point of call for IT issues. Build effective relationships with VSO and relevant external contacts, ensuring good service and timely resolution of IT issues.

Volunteer Support: 
  • Upon arrival, support volunteers to have a working telephone and they understand how to access the internet.  During ICO, support the delivery of IT briefing.   Ensure communication methods with volunteers are effective, up to date and functional (e.g. platform, facebook etc.) and recommend innovative, cost effective solutions to maintain contact with volunteers. 

Data Management:  
  • Maintain country office’s electronic filing system.  Maintain VSO Uganda’s data systems including timely accurate data input.  Use relevant systems to complete surveys, volunteer allowance review and in country orientation feedback forms, creating meaningful management reports.  Produce regular management reports and ad-hoc reports to meet the country office reporting needs.   
  • Ensure data protection is adhered to and all staff and volunteers are up to date with the new systems and processes.

Staff Support:
  • Provide ongoing IT training and coaching to new and existing team members so they are able to work effectively, efficiently and compliantly.  Provide training on new systems and/or databases as required.  Resolve staff IT issues in a timely manner.

Other - Fulfill other appropriate level accountabilities as defined by the HR & Operations Manager from time to time.

General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Temporary
Job type: Full Time
Location: Uganda
Area of work: Information technology, software development, data
Seniority: Basic level (worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 12 months
Required skills: Reporting; Customer service; File management and data back-up; Software architecture; Database administration; IT support; IT training
Required languages: English (Spoken: fluent | Written: fluent)

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