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IT Manager

Salary rangeConfidential | Contract type: Permanent

You have 4 days left to apply for this job.

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Job Summary

Reporting to the Operations Coordinator, the IT Manager (ITM) will provide strategic leadership and oversight to all IRC Country Office IT service functions, including assisting and facilitating the installation, configuration, staff training, and operations support. A key aspect of this role is ensuring all technology implementations in-country conforms to the global IT policies and procedures hence working closely with the Regional IT Director (RITD) is critical. Another key aspect of this role will be to establish an open channel of communication to different working groups across the Country Program to ensure business needs are met and IT concerns are being addressed in a timely fashion.


  • Work in close collaboration with RITD  to ensure all IT updates are shared and timely guidance is sought
  • Interact with Programs, Operations and Field Offices to ensure understanding of business needs and efficient support is delivered
  • Work with Field Office IT staff and Field Coordinators to ensure timely delivery of IT project activities and resolution of IT issues.
  • Conduct relevant training sessions to ensure that staff possess the knowledge and skills commensurate with their responsibilities specially in using the technologies being implemented in IRC.
  • Manage installation, configuration, maintenance, repair, security and documentation of local area networks, servers, desktop/laptop computers, communication resources and other office equipment
  • In consultation with the RITD, test and evaluate new technologies that will improve IT support processes in country and region.
  • Investigate local Internet connectivity options to connect CP offices through VPNs and obtain adequate bandwidth for Intranet and application connectivity.
  • Implement and manage backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions.
  • Help ensure successful implementation of IRC IT global initiatives and policies.
  • Creation of a Country IT strategic plan to improve the IT state of the Country Program in line with Global IT strategy focused on SMART objectives measured every quarter.
  • Participate in CO management meetings, grants and proposal design and implementation sessions to lobby and advocate for IT initiatives in line with the set roadmap.
  • Enforce network security policies.
  • Maintain firewall rules and perform regular security sweeps for new vulnerabilities.
  • Participate in the annual budget planning and ensure allocation for the necessary IT investments to acquire the required infrastructure that corresponds to the business needs
  • Act as the IT Lead for the Country Program
  • Perform other duties as directed by the Operations Coordinator.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)
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