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Kenya Orient Insurance Ltd   |   Nairobi, Kenya   |   Log in or register to see the closing date

IT SUPPORT ADMINISTRATOR

  • Bachelor's degree
  • Information technology, software development, data
  • Experienced (senior worker)
  • Full Time
  • Temporary

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Job Summary

Creates and maintains branch systems plans to support the organization’s business strategy, agrees service level agreements with customers and plans some aspects of the infrastructure necessary to ensure provision of branch systems services that meet such agreements.


Responsibilities

KEY RESPONSIBILITIES:
• To be responsible for, and resolve, all desktop related issues as first line support, providing support for simple and more complex problems on desktop ecosystems
• To participate in execution and support for all IT Projects at branch level
• To implement change to the environment in line with the change management processes
• To troubleshoot and diagnose system user devices and implement solutions or liaise with specialists for problem resolution and as assigned by the IT & Projects Supervisor
• To develop a knowledgebase for the enterprise systems
• To build and configure user machines and device ecosystems and integrate services to the data center
• Configure Server and storage services ,with direction from Database Specialist
• Implement and support system security procedures to branch users
• Develops and configures Databases for branch applications.
• Administrates branch Data center and configures networking environment and manages IT Security events.
• Development of data entry systems based on research questionnaires and organization and oversight of data entry as required.
• Liaise with specialists to provide system monitoring to ensure availability of branch IT Systems.



SKILLS AND COMPETENCE
• Degree in computer science / BSc in IT with 3 years’ experience supporting users in a 100+ networked busy environment, in a similar position.
• Experience of least 3 years progressively from an Engineering support Technician II position for internal candidates.
• MCSE Infrastructure environment having managed virtualization environments, VPNs, Firewalls especially checkpoint, demon exchange.
• The candidate to show evidence of being able to manage intermediate and advanced desktop configuration and troubleshooting capability.
• Excellent customer service and communications skills
• Support experience of Windows 8/10 in a 300 user, Active Directory, environment.
• To ensure firewall infrastructure are configured correctly with regard to security patches, security policies, software versions, security configuration, and recoverability.
• Ability to build an architectural schema of the enterprise switching and firewall infrastructure
• To ensure the LAN and WAN are optimized
• Preferably experience of supporting Linux/Unix OS and Windows environment
• Experience of supporting Microsoft Office 201x
• Develop architectural diagrams for documentation of desktop ecosystem using Visio or similar product through direction of Service Delivery or IT & Projects Supervisor.
• To ensure the LAN and WAN are optimized
MCSE qualifications are desirable

ADDITIONAL INFORMATION:
6 Months contract with an option for renewal.
Other professional certifications in Hardware and Networking will be an added advantage.


General Information

Salary rangeNot specified
Additional informationNot specified
Job start date: Monday, April 23, 2018
Contract type: Temporary
Job type: Full Time
Location: Nairobi
Area of work: Information technology, software development, data
Seniority: Experienced (senior worker)

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required skills: Information security; System and network security; User management and administration; IT equipment installation and configuration; Troubleshooting
Required languages: English (Spoken: basic | Written: fluent)


Kenya Orient Insurance Ltd

Banking, microfinance, insuranceCompany size: 100-500 people

Our roots can be traced back over 32 years. The company having been incorporated in 1982 by the Al Fateem Group of Dubai and was later acquired by Kenyans in 1988. The current company was formed in 2004 after a transfer of ownership from the previous proprietors to its current owners. We have since enjoyed steady growth as a company and are fast becoming a force to reckon with in the industry. We truly believe in people and that insurance is one of the tools that people can use to secure their financial future.A company fueled by innovation; we have changed the face of the industry by providing unique, relevant, affordable and accessible products to our customers. We have been “dubbed” the home of many firsts having launched products such as; Safari Bima; a 24hr accident cover, Motor Pack; the first and only Excess-Free Motor Private insurance, Orient Mobile; the only standalone mobile insurance product in Kenya and Orient Home; The only home insurance with free rescue services in Kenya. These successes have solidified our position in the market propelling us forward as a Ksh 2 Billion company. We pride ourselves in serving top corporate, government organizations’, financial institutions, intermediaries and direct clients. We are therefore dedicated to giving excellent services to our customers. We have resolved to enhance our customer’s experience by fostering an open and close relationship with them and offering relevant services that enhance their quality of life. We create innovative products and services that provide real value to our customers and are committed to paying all payable claims/your claims on time. As Kenya Orient we promise to offer the best service, and in doing so we have put in place measures to ensure that the customer receives the finest. We have been rewarded in this regard in becoming the 3rd out of the 40+ Insurance companies in Kenya to receive ISO certification 9001:2008. We not only promise, we endeavor to do what we promise.