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IT- System Analyst

Salary rangeConfidential | Contract type: Permanent

You have 2 days left to apply for this job.

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Job Summary

  • This role is expected to add values to IT project delivery and business process automations in terms of execution. He/she will own the automation of manual tasks and assist in cloud and infra relates support areas to bring department efficiency
  • Person will also assist with risk and tools automation areas in website, data analytics and Agile Kanban service delivery support to ensure effective IT operation on daily work.

Responsibilities

  • Investigate and resolve application functionality and technical-related issues;
    provide first level support and troubleshooting for company applications and infrastructure
  • Provides level I and II support to users.
  • Identify modification requirements in existing applications to meet changing user
    requirements.
  • Design and create queries and reports by analyzing business and user requirements.
  • Design and create tools by analyzing business, user and regulatory requirements; constructing workflow charts and diagrams; studying system capabilities; writing
    specifications.
  • Provide assistance on application/system installation and testing.
  • Provide minor programming or automation for some in-house IT projects.
  • Create and maintain technical procedures and documentation for new and existing
    applications including operations, user guide, etc.
  • Participates in the support of company’s infrastructure and
    business applications including requirements gathering, design documentation, status of issues and enhancements and system monitoring.
  • Responsible for ensuring business systems are operating efficiently. This includes monitoring system activity, providing exception reporting, requesting user feedback and tracking of enhancements.
  • Participates in computer system development including all aspects relating to unit
    testing, parallel testing, implementation and documentation.
  • Assist with research and other projects related to identifying current and future
    business needs.
  • Ensure all users’ workstations and laptops are operational and protected against
    viruses; perform troubleshooting and maintenance tasks; responsible for
    hardware setup and software installation on all workstations and laptops.
  • Provides ongoing training and assistance to individual users to enable them to take
    full advantage of systems software capabilities.
  • Assists IT Staff in planning upgrade projects as well as installing hardware and software. Evaluates and reviews completeness and quality of the projects.
  • Prepares and maintains systems policy and procedure manuals, inventory and history
    of systems and system operation reports; responds to systems audit requests.
  • Design and maintain scripts to automate manual tasks using PowerShell, Python, SQL,
    batch programming, etc.
  • Perform administrative functions and daily reporting tasks on Systems.
  • Perform administrative functions on Infrastructure and Telephony
    Systems.
  • Reporting: Creates reports, queries and programs according to user requirements using scripting.
  • Compliance: Ensure full compliance with all the company’s policies and procedures,
    including Data Loss Prevention.

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 5 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourselfEducation certificate - the official certificate for your highest education
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